BrainPOP is an online K-12 educational solution that makes rigorous learning experiences accessible and engaging for all. Proven to raise academic achievement, BrainPOP has been a trusted resource to more than six million educators. It engages the hearts and challenges the minds of over 300 million learners worldwide. BrainPOP provides endless opportunities for kids to take agency over their learning through playful, knowledge-building content and learner-driven projects, preparing them for success in the classroom and beyond.

BrainPOP provides endless opportunities for kids to take agency over their learning through playful, knowledge-building content and learner-driven projects, preparing them for success in the classroom and beyond.

We're seeking an additional Implementation Specialist to join our growing team. As our newest teammate, you will provide top-notch onboarding service to schools nationwide and ensure they have the technical foundation they need to bring fun, rigorous new learning outcomes to their classrooms. You will be the school's first official relationship with BrainPOP, and your close internal relationships with Sales, Support, and Dev will ensure your customers thrive throughout their entire lifecycle.

In this role, you will:

• Own the onboarding process for all new, renewal, and pilot customers within a territory
• Consult with customers on their best access options, given their technical capabilities
• Collaborate with Sales to identify at-risk customers and conduct intervention where necessary
• Conduct in-depth investigations into technical barriers, identify the correct course of action, and provide actionable and clear advice for resolution
• Troubleshoot setup issues and offer alternatives where possible
• Maintain constant interaction via Slack and Zoom with peers, team leadership, and across the organization to give voice to the customer experience

You Are:

• A creative and proactive thinker who actively seeks solutions and improvements
• Detail-oriented with an ability to communicate complex issues clearly and succinctly
• Passionate about creating a positive user experience
• Compassionate, empathic, and value teamwork through learning and improving together
• Familiar with third-party integrations such as Clever, Google SSO, OneRoster, and LTI

On Your Resume:

• 2+ years prior experience working in a Technical Support or Onboarding role
• Experience working with Zendesk, Salesforce, and Looker (preferred)

Life at BrainPOP

Our commitment to supporting and empowering teachers and students is reflected in our dedication to enhancing the lives of our employees—in and out of the office.

Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value Diversity & Inclusion, collaboration, and learning from multiple perspectives, and we encourage people to bring their most authentic selves to work.

Besides offering a comprehensive benefits package and emphasizing work-life balance, we make it a point to integrate fun and play into the workplace.

We offer:

• Corporate Donation Matching
• Medical, Dental, Vision, and Paid Life Insurance
• 401K with a company match
• Friends & Family BrainPOP Subscription
• Learning & Development Stipend
• Wellness Activities (ClassPass Membership)
• Annual Performance Bonus
• Company Events (happy hours, volunteering opportunities, trivia nights, and monthly Town Halls)

The starting salary for this role is between $62,000 - $70,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on several factors, including experience level, skill set, and balancing internal equity relative to peers at the company. We expect most of the candidates offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate.

Location:

BrainPOP is a hybrid work environment, allowing employees to self-select where they work–whether fully remote in approved states or in-office in our New York headquarters.

We can employ remotely out of the following approved hiring states:

• California
• Connecticut
• Florida
• Georgia
• Illinois
• Massachusetts
• Missouri
• New Jersey
• New York
• North Carolina
• Oregon
• Pennsylvania
• Tennessee
• Texas

We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer.