Inbound Call Center Representative Job at Prime Consulting Inc
Job title: Customer Service Representative (CSR)
Location: Little Rock AR
Duration: Full-time
Job description:
Responsibilities
- Handle inbound service inquiries relating to Variable Annuity and Variable Life insurance products, varying from general questions, such as providing policy information, values, how to process transactions for withdrawals, loans, fund transfers, etc. to complex service requests.
- A typical day would be to respond to approximately 30+ inbound calls per day.
- Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.
- Consistently meet and exceed goals relating to quality, productivity, and net promoter score metrics.
- Work in a fast pace, structured environment.
Job Type: Full-time
Pay: $16.21 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Little Rock, AR: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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