Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

Infrastructure Manager is a key member of the IT leadership team that develops and implements the IT strategy and plan in alignment with Optum’s business goals. This position manages the Infrastructure team to ensure that our enterprise infrastructure including private voice and data networks, Internet, hyper-converged platforms, virtual environments and 3rd party infrastructure services to support Optum’s operations with high performance, availability and security end-to-end. This position also works closely with the Manager of Informatics, Business and Systems Analysis, internal and external business partners and service providers to ensure we are meeting our business needs. This position must create and maintain effective working relationships with IT and other Optum ‘s staff, clinicians and external partners.

Hybrid role (3 days in Eugene office and 2 days remote)

Primary Responsibilities:

• Develop strategy, policies, procedures, service level agreements (SLAs) and performance metrics for Infrastructure to maintain and improve the enterprise architecture and manage IT services including 3rd party services delivering a high-performing, reliable, secure environment for Optum operations
• Establish effective working relationships with senior management, directors, managers, patients, providers, and collaborate with them in project/program planning and development to support departmental and organizational initiatives with appropriate systems and services
• Manage the life cycle of multiple enterprise systems and lead projects to implement, maintain, upgrade and support various technologies including, but not limited to telephony, networking, firewalls, hypervisors, servers (physical and virtual), storage, DBMS and other enterprise systems
• Manage the life cycle of Optum IT data center assets to deliver business value with cost optimization
• Provide effective leadership for the Infrastructure team promoting a work environment that fosters productivity, teamwork, collaboration, achievement, innovation and employee engagement. Direct and prioritize the work and help set Daily Management System and other departmental metrics to track IT performance and success
• Recruit, select and retain qualified staff, mentor and coach them for success, administer performance management and corrective action, and facilitate succession planning, etc.
• Work with the IT leadership team to conduct strategic and tactical planning, effective change management, development, evaluation, and coordination of information technology systems for the organization
• Work with Optum and other business partners and 3rd party services to integrate or interface our network and systems while ensuring high-performance, reliability and security
• Analyze complex business needs and recommend/facilitate the successful implementation of technical solutions while creating, maintaining, and enforcing standards/procedures for implementing those solutions
• Facilitate communication between vendors, staff, management, and other technology resources within the organization in the areas of systems design, modification and trouble shooting
• Help ensure organizational compliance with all applicable Federal and State laws and regulations including but not limited to: HIPAA and HITECH
• Participate in hardware and software evaluations and maintenance of vendor contracts
• Perform other duties as assigned
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree in Computer Science or related field or equivalent combination of education and experience
• 5+ years of experience of direct management of Infrastructure teams
• 5+ years of experience in Infrastructure Technology Delivery for large companies (1000+ employees) in the following areas:
  • Network and Voice
  • Server and Storage
  • Command Center/NOC
  • Desktop/Endpoint operations
• 3+ years of experience communicating technology matters to business partners, senior executives, and strategic partners
• Solid technical knowledge of networking and server technologies
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Master’s degree
• Healthcare industry experience
• Clinic operations experience
• Experience with network architecture, design and improvements
• Experience with Cloud capabilities and migrations
• Experience performing infrastructure transformation
  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.