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Lexington Alarm Systems
Lexington Alarm Services is a locally owned and operated business that has been serving the community for over 50 years. We employ over 100 full and part-time employees and conduct all business operations from our offices in Woburn, Lynn, and Nantucket, MA. Our primary goal is to provide the greatest level of safety, security, and peace of mind for our clients. We accomplish this by building long-term relationships with our customers, investing in our team to ensure exceptional levels of service, and utilizing the highest quality equipment and craftsmanship for our personalized Security, Life Safety, and Environmental Detection Systems.

The Opportunity
The Lexington Alarm Team is comprised of dedicated, local professionals who are united in the commitment to do right by our clients every single day. We are growing quickly and are looking for an Installation Coordinator to join our team. As the Installation Coordinator you will be an essential asset to the service team and to Lexington Alarm Services overall efforts. You will have opportunities for growth and development in the organization, and we will provide the training and support you need to succeed.

What We Offer
Investing in our team matters to us. In addition to on-the-job training, professional development, and a genuinely positive work environment, we are proud to provide:

• 100% Paid Health Care and Dental Insurance for Individuals / Family Plans
• Vision Insurance
• Pet Insurance
• 401k and Company Match
• Vacation Packages and Sick Time
• 100% Paid Long-Term Disability Plans
• Company Paid Life Insurance

Your Role at Lexington Alarm

As the Customer Service Coordinator you will serve as a direct point of contact for clients requiring assistance with their systems. Excellent customer service skills and multitasking capabilities are required for this role, which includes, but is not limited to:

• Dispatch, scheduling and managing technician service routes
• Efficient and professional handling of a high volume of customer phone and email inquiries.
• Proactive Outbound Service Calls
• One year of customer service experience in a fast-paced environment is preferred.
• This is a full-time (40 hours per week), Monday-Friday position in our Woburn office.

This is an in-house full-time 40 hour per week, Monday-Friday Position in our Woburn office.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• What is your email address?

Education:

• High school or equivalent (Preferred)

Work Location: One location

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