MISSION

Grow a career in banking while creating a positive, distinctive banking experience through efficient, accurate and knowledgeable interactions with every client.

ESSENTIAL FUNCTIONS

• Contributes to the success of the team by actively participating in shared responsibilities and goals.

• Completes a variety of client transactions in an accurate and efficient manner.

• Upholds numerous compliance and regulatory requirements while operating in a time pressured environment.

• Engages in client communication to determine and meet various needs and expectations.

• Seizes opportunities to continue education that improves skills and knowledge.

QUALIFICATIONS

• Bachelor’s degree or equivalent experience preferred

• Previous experience in a client service industry preferred

• Demonstrated knowledge of Citizens National Bank

• Proficient in technology based systems

• Proficient in professional written and verbal communication

COMPETENCIES

Work Ethic - Possess a strong willingness to demonstrate dependability, punctuality, proactivity, and diligence; demonstrates tenacity and readiness to go the extra mile

Honesty & Integrity - Does not cut corners ethically; earns trust and maintains confidences; does what is right, not just what is politically expedient; speaks plainly and truthfully

Positive Attitude - Exhibits passion and excitement over work; has a can-do attitude; coachable

Teamwork - Works collaboratively across the organization to uphold our company mission; breaks down silos

Efficiency - Able to produce significant output with minimal wasted effort; able to focus on the task at hand and not about what is to come

Flexibility - Adjusts quickly to changing priorities and conditions; copes effectively with complexity and change

Calm Under Pressure - Maintains stable performance when under heavy pressure or stress; not reactive

Communication - Speaks and writes clearly and articulately without being overly verbose or talkative; maintains this standard in all forms of written communication including email

Commitment - Being dedicated to the same mission as the company; cultural fit

Good Judgment - Utilize available resources and knowledge to independently execute sound decisions based on common sense and established policy / procedures

Professionalism - Presents a professional demeanor in dress, interpersonal interactions, and communication; employs personal accountability

Intelligence - Learns quickly; demonstrates ability and eagerness to quickly and proficiently understand and absorb new information

General hours are Monday through Friday from 9:30AM to 7:00PM and Saturdays from 8:30AM to 2:00PM.

Benefits offered: Medical, Dental, Vision 100% paid for the employee only; 401k - 100% match up to the first 5%; Life Insurance Policy; Paid Time Off; Holidays; and much more.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Management reserves the right to change this position description at any time with or without notice according to business needs.