As an Intake and Scheduling Coordinator at Nystrom & Associates' Arden Hills you will be the first point of contact for patients - answering in-bound phone calls and making out-bound phone calls to schedule patients for medical appointments at one of our outpatient mental health clinics. You'll be part of a call center team helping patients who are experiencing personal, emotional, marriage, family or psychological problems. You'll play an important part of that process by answering phones and handling calls in a friendly, welcoming, and timely manner.

Responsibilities include:

• Answer patient phone calls in a timely and courteous manner
• Accurately schedule and educate patients on appropriate mental health services
• Collect payment information for copayments, private payments, patient balances and records payments
• Escalate phone calls to the Call Center Management Team/Clinic Office Managers when appropriate

Key Attributes of a successful candidate include:

• Customer service skills – an empathetic, active listener, who has strong follow through skills and understands the importance of providing compassionate customer service.
  • Individuals with previous experience working in a fast-paced food/beverage industry role (such as: barista or waitstaff), as well as banking (such as a teller) or childcare (nanny, special education assistant, etc.) tend to excel in this role
• De-Escalation skills– at times, you will take calls from individuals in a crisis of some kind, the ability to utilize de-escalation skills in those situations is key.
• Critical thinking skills – the ability to think creatively, problem solve, work independently, and identify how to best address the issues a patient may be experiencing.

Requirements:

• Able handle a high volume of calls
• Strong ability to multi-task, handle stress, deescalate, and problem solve
• Positive attitude and ability to be flexible
• Proficient with using computer systems and typing; Working knowledge of Microsoft Office is ideal but not required
• Bachelor’s Degree preferred; High School Diploma required
• An interest in psychology, counseling, the behavioral sciences, social work, or healthcare is preferred

Hours (Please ensure that you can work the listed shift below - full-time only):

• Monday - Friday 8:00AM - 4:30PM
• Monday - Friday 9:00AM - 5:30PM
• Monday - Thursday 10:00AM - 6:30PM, Fridays 9:00AM - 5:30PM
  
• Friday - Tuesday (Wed/Thu off) 9:00AM - 5:30PM

Benefits:

Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

• Medical & Dental insurance
• Opportunities for professional growth and career advancement
• Health Savings Account (HSA) / Flexible Spending Account (FSA) for applicable medical and dependent care expenses
• Paid Time Off (PTO) & Paid Holidays
• 401(K) Retirement Plan with an employer matching program
• Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance
• Partnerships with local universities for tuition discounts:
  • St. Mary's University - 10% discount
  • University of Northwestern - St. Paul - 10% discount for select programs
  • Bethel University - $400 Scholarship per term for select programs
  • Capella University - 10% tuition discount plus additional perks
  • Adler Graduate School - 10% tuition reduction

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