Job Summary: Reporting directly to the Vice President of Operations & Development, the Intake Specialist will be responsible for overseeing the intake and referral process for clients served. Ultimately, this role will be the first line of contact for our community partners and outreach efforts for all services. This role must comply with all investigations from EIHAB NJ, DDD, OOL, Office of Investigation, CIMU, Office of Program Integrity, Office of Risk Management, or any other federal, state, or law enforcement agency. Expectations for all Employees: Understand and follow EIHAB’s Continuous Quality Improvement Plan, its Employee Handbook, policies, procedures, and rules, and its mission, vision, and Core Values by exhibiting the following behaviors: excellence and competence, collaboration, respect, and commitment to the clients, and accountability and ownership.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: Bachelor’s degree focusing on social services or similar courses preferred. Will accept a GED or a high school diploma paired with a minimum 5 years experience in outreach at an organization and with the DDD population Certification, License, Registration: Driver’s license valid in the state of New Jersey, plus three years driving history and a driving record in good standing.

Physical Requirements: All staff must be able to complete Crisis Management Training and implement Crisis Management techniques when needed at all times. Crisis Management Training will be provided by EIHAB Crisis Management Trainers.

Additional Requirements: Employees must be 21 years of age and successfully completes and demonstrates proficiency in all required training including, but not limited to DDD Modules of Medication Administration, Shifting Expectations: Changes in Perception, Life Experience, and Services, Prevention Abuse, Neglect and Exploitation, Working with Families and CPR/First Aid within 90 days of hire. Successfully completes training in agency-approved procedures for handling life-threatening emergencies/Danielle’s Law and HIPPA training prior to working directly with the clients. Maintains current CPR/First Aid and Mantoux requirements. To maintain employment status, employees must agree to have their name checked against the Central Registry for Offenders Against Individuals with Developmental Disabilities and submit to a background check.

Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship such persons may not be eligible.

• Goal-oriented professional with the ability to work independently, as well as part of a team, in a fast-paced environment.
• Familiarity and understanding of marketing guidelines for DDD Programs and marketing regulations for the DDD population.
• Excellent interpersonal, organizational, verbal and written communication skills along with an attention to detail
• A compassionate and caring communication skill for participants and their families combined with strong documentation, analytical and problem-solving skills are a must.
• Excellent computer skills with knowledge of Microsoft Word and Excel required. PowerPoint preferred.
• Ability to effectively collaborate
• Evidence of ability to prioritize, manage and complete projects with tight deadlines
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
• Willingness to work different shifts and travel within the Tri-State area to support other sites
• Advanced computer knowledge in all Microsoft Suite and photo/video editing applications preferred
• Must be a self-starter, organized, and a team player.
• Excellent interpersonal skills required
• Bi-Lingual is a plus but not required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship such persons may not be eligible.

While performing the duties of this job, the employee will be required to sit, perform repetitive physical and mental activities, have face-to-face and telephone contact with individuals or teams, have telephone conversations, write letters and memos, use electronic mail, meet strict deadlines, work with others in a group or team, and work with external customers or the public. Job tasks are performed in close physical proximity to other people. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Mobility and ability to bend and reach during an eight-hour day. Able to lift a minimum of 25 pounds. Able to sit approximately 2-3 hours per shift, stand or work 6-8 hours per shift, and drive a company van for 1-4 hours per shift. Has visual and auditory acuity sufficient to evaluate and treat a client's needs. Fine motor skills and legible and accurate writing of reports, daily correspondence and presentation either manually or orally.

Work Environment:

Working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Comments: This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

Core Competencies-Job Description

1. Intake and outreach responsibilities

• Determine potential eligibility for programs following intake policies and procedures.
• Must continuously resolve any vacant services and be able to expand existing services with new clients.
• Must be well-versed with the ISP and billing process to ensure all units are optimized prior to service delivery.
• Responsible for coordinating referrals from multiple programs and agencies in the catchment area and general follow-up and follow-through with those referred.
• Must be able to work with each department to ensure new clients are a good match with their potential peers and service environments.
• Must follow through on deadlines for provider responses and correspondence while leading new clients from the referral process until the provision of service and as needed.
• Model for staff how to conduct assessment, and develop and implement appropriate service plan utilizing appropriate community resources.
• Attend community meetings and staff meetings as well as any mandated training.
• Must be comfortable with public speaking and making presentations to community resources.
• Develop effective relationships with staff and clients through the utilization of interviewing skills, education, role modeling, and the provision of supportive, concrete services.
• Educate families as to the locally available resources.
• Assist with the development of marketing materials.
• Must be able to work with ongoing data tracking and be able to present rosters and data points on demand.
• Maintain up-to-date knowledge of services and resources that are available to families.
• Be the driving force in the development of the work ethic, culture and values of business development.
• Support the mission and vision of the organization.
• Performs other related duties as requested by supervisor.

2. Provision of Activities of Daily Living (ADL) Services and Personal Care Needs

• Assess the clients in the development and acquisition of personal hygiene and grooming nutrition, menu planning, food shopping, meal preparation, home maintenance, laundry safety and health education.
• Communicates accurate information regarding client personal care capabilities and needs, health issues and concerns to supervisor and departments
• Assess the clients’ medical, psychological, and other related fields, appointments and provide relevant
• information to the service provider, and communicate clearly and legibly information obtained.
• Assess the personal safety and community awareness skills of clients by actively evaluating them in maintaining the safety of themselves, their roommates and their facilities
• Assess each client’s needs and preferences for recreational activities and social activities to enable
• clients the opportunity of various community integration. Develops alternative opportunities, consider the broader implication, and generates effective solutions.

3. Knowledge of Medication Interactions and Side Effects

• Have the ability to understand the administration of medication as outlined in EIHAB’s policy and the requirements of the Division of Developmental Disabilities, Office of Licensing and overseeing entities in the monitoring of the client’s medication. Has the ability to educate clients regarding medication interactions and side effects.
• Informs supervisor and departments regarding significant side effects as indicated and obtains additional information about medications as necessary.

4. Knowledge of Developmental Disabilities, Abuse and Neglect and Clinical Issues

• Demonstrates a basic knowledge of the common developmental disabilities and learning characteristics.
• Has the ability to be empathetic, nonjudgmental and respectful towards the clients and their families/guardians
• Implements motivational systems as teaching tools in helping clients achieve in areas where they have behavior deficits and/or excesses.
• Demonstrates a basic knowledge of Applied Behavior Analysis

5. Crisis Prevention, Intervention and Management

• Maintains crisis management training as required by policy. Intervenes appropriately with clients to prevent, avert or manage crisis situations using behavioral and/or crisis intervention training, on-call staff, and possible psychiatric evaluation and/or screening services and assist team members in identifying alternatives to prevent future crises.
• Has the ability to identify the changes in the client’s behavior to develop alternative treatment.

6. Communication and Documentation

• Identifies proper forms for documentation, follows procedures for their completion and provides appropriate deposition of forms, (i.e. incident reports, collection of data, critical log, etc.) in a legible and timely manner.
• Maintains cash receipts as outlined in the agency’s policy and procedure including client financial records.
• Communicates effectively one-to-one and within groups. Listens effectively and ensures that others understand the message. Uses appropriate communication skills as a tool to influence or persuade others in the best interest of the clients.

7. Ability To Be A Member of An Interdisciplinary Team

• Demonstrates effective collaboration and cooperation with other team members and places the interest of the clients and agency above personal interests.
• Acts as an advocate for superior customer service within EIHAB and outside the organization.
• Regularly seeks timely and appropriate assistance from supervisor, peers and other resources to enable the team to develop appropriate services for the client.

8. Generic Skills/Responsibilities

• Thoroughly completes all assigned work within the appropriate time frame. Works flexible hours to meet the clients and organizational needs including days, evenings, overnights and holidays.
• Seeks to improve systems and processes to help accomplish the goals and objectives of EIHAB’s mission.
• Inspires others to support the organization.
• Responsible for the maintenance and upkeep of assigned areas of the group home or apartment with the assistance of the residents. In the event that residents are unable or unwilling to provide their Activities of daily living functions/ADLs, to include cleaning their rooms, washing the dishes, completing their laundry etc. the Direct Care Counselor on duty is responsible for completing assigned tasks.

9. Knowledge of Personal and Community Safety

• Able to assess clients’ response to fire alarms, sprinkle systems, utilities and security systems safely.
• Promptly communicates all facility, vehicle and equipment issues, which compromise client or staff safety or require repair utilizing appropriate procedures.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 403(b)
• Bereavement leave
• Caregiver leave
• Dental insurance
• Disability insurance
• Family leave
• Health insurance
• Life insurance
• Military leave
• On-the-job training
• Paid jury duty
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Township of Howell, NJ 07731: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Medical terminology: 2 years (Preferred)
• Computer skills: 2 years (Preferred)
• Developmental disabilities: 5 years (Required)

Work Location: In person

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