Primary Function/General Purpose of Position:

The Interface Engineer II’s function is to draw upon their extensive experience in healthcare integration to design, build, and support HL7 interfaces using the Infor Cloverleaf Interface Engine and the Epic Bridges Interface Toolkit. This individual must be experienced in the industry standard healthcare interoperability frameworks (Health Level 7 (HL7), X12, and Fast Healthcare Interoperability Resource (FHIR), the workings of healthcare integration engines, and the complexities of healthcare application integration to maximize the use of the interface engine and promote best practices during interface development. Works with project teams, clinical users, application subject matter experts, and software vendors to establish the needed business and technical requirements to ensure interfaces are properly scoped, engineered, tested, and supported.

Essential Job Functions:

• Performs business analysis and workflow review with business owners, clinical subject matter experts, and application analysts to capture business and technical requirements for each integration project. Develops interfaces that satisfy business and technical requirements
• Implements interfaces using industry best practices and adheres to defined standards and guidelines on the Infor Cloverleaf Interface Engine and Epic Bridges Interface Toolkit
• Performs detailed unit/functional and integrated testing of all interfaces changes and documents results as required. Facilitates and lead up testing meetings as necessary
• Deploys new interfaces and interface changes into production environments while adhering to established change control policies and procedures. Performs ongoing monitoring of all changes to ensure proper performance
• Architects design and flow of interfaces within the Cloverleaf Integration Engine
• Architects and documents new interface design standards
• Participates in departmental activities relating to employee engagement
• Works alongside interface and application resources with Epic Community Connect Partners by providing ongoing support and ensuring customer interfaces perform as required on an ongoing basis and throughout Epic upgrades and new interface implementations
• Communicates effectively with all levels of staff to exchange information, ideas, and answer inquiries
• Participates in the regular maintenance of the Epic Bridges interface toolkit. Reviews and implements Epic release notes, configures, and reviews Bridges errors and associated error work queues
• Maintains a relationship with information and technology (I&T) leaders and staff, facilitating sharing and implementation of lessons learned and best practices across Bon Secours Mercy Health (BSMH)
• Participates in after-hours support and project implementations
• Facilitates communications among various committees and teams related to system implementation and support of these projects
• Serves as a mentor and leader for junior team members

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Position Requirements

• Epic Bridges Certification (preferred)
• Infor Cloverleaf Certification or other healthcare integration engine certification (preferred)
• Bachelor’s degree - Health Sciences, Engineering, Computer Science, or Information Systems (required)
• 5 years of experience in Healthcare Integration
• Healthcare interoperability protocols and frameworks (HL7, X12, FHIR, etc.)
• Clinical informatics and the role of information technology in enabling the delivery of healthcare services
• Computer programming/scripting with emphasis on healthcare integration use cases (e.g., HL7 message parsing/generation)
• Acute and non-acute care clinical and operational workflows as it relates to patient movement, ancillary services, and revenue cycle
• Computer networking fundamentals, infrastructure, and terminology
• Information security best practices
• Healthcare specific regulations as it relates to information technology Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health Act (HITECH Act), Information Blocking
• IT Service Management (ITSM) - change management, incident management, service catalog, governance
• Participate and engage in multiple concurrent projects
• Analytical and problem-solving skills
• Ability to assemble and organize information from a variety of sources to solve a problem
• Manage and lead small integration projects
• Operates effectively within a team whose focus is on quality, integrity, equity and inclusion, information sharing, and mutual shared success
• Represents the BSMH Mission, Vision, and Values in all interactions with patients, coworkers, external customers, and vendors
• Discipline and strong work ethic in remote setting
• Effective upward communication
• Recognizes and acts when issues or projects require escalation.
• Customer service

• Combination of post-secondary education and experience in lieu of a degree.

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com