Are you curious and intrigued with different cultures?

Do you have a passion for learning about different cultures?

Have you experienced other cultures while living, working or travelling internationally?

If yes, then this position is for you!!

OVERVIEW OF IOR GLOBAL SERVICES

IOR Global Services (“IOR”) is an award-winning provider of global mobility services designed to advance employee effectiveness across cultures. IOR has been selected for five straight years as one of the Top Places to Work in Illinois by the Daily Herald Business Ledger and has twice been recognized in the Inc. 5000 list of fastest growing private companies in the U.S. IOR’s businesses include Destination Services, Language Training, and Intercultural Solutions.

DESCRIPTION

The Intercultural Program Administrator (IPA) provides general administrative support to the Intercultural Solutions (ICS) unit to ensure critical details associated with program delivery are captured across all stages of the program. The Intercultural Program Administrator (IPA) supports the ICS team in providing the highest satisfaction to global mobility clients. This role interfaces with clients as well as IOR’s large network of consultants and IOR team members to deliver outstanding programs. This is a full-time position and reports to the Director of Intercultural Solutions.

The position is based at our headquarters in Northbrook, IL. We work on a hybrid schedule working two days in the office in Northbrook and three days from home each week after initial training!

RESPONSIBILITIES

Intercultural Solutions Support

Administrative duties

• Work with Director to consistently exceed departmental key performance objectives
• Run daily reports; monitor intake surveys and evaluations and share feedback with consultants and clients and track evaluations
• Periodic coverage to support team PTO
• General administrative duties and other critical assignments as needed

Assist with all aspects of intercultural programs worldwide from initiation to completion

• Enter client required program information and close programs in client portals and on IOR’s account management software system, Assignment Pro
• Set up, administer, and track assessment tool usage
• Assist with scheduling cultural training sessions and group workshops
• Provide technical support to Trainers on platform migration
• Track progress of intercultural training programs
• Ensure client specific pricing and scope align with authorized services

Liase with Sales and Marketing

• Assist with preparing required client-specific reports to create graphics for quality, volume and other request
• Assist Marketing in updating and maintaining IOR’s intercultural training collateral
• Collaborate with Senior Adviser on Trainer Resourcing Support
• Align process and assist with Trainer onboarding to ensure consultants are in compliance and can receive payment
• Assist with keeping Trainer information up-to- date

QUALIFICATIONS & SKILLS

· Experience working in professional business environment; customer service orientation

· Excellent organizational and communication skills

· Growth mindset; willingness to promote DEIB values and mindset

· Tech savvy; fluent in MS Office Suite (PPT, Excel, Outlook)

· Team player, able to forge and maintain professional relationships

· Ability to manage tasks independently

· Ability to work well under pressure and prioritize multiple tasks that occur simultaneously

EDUCATIOINAL

- Bachelor’s degree or equivalent preferred. Preferred in Cultural Training, International Studies or similar field

- Foreign language ability a plus

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Northbrook, IL 60062

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