IT Help Desk Manager Job at CLUST'R Division
$115,000 - $125,000 a year
We are hiring a Help Desk Manager to join our technical support department. The successful candidate will have experience supporting clients in medium to large enterprises, and will be responsible for providing reliable support to our customer sites. We're looking for an individual with extensive knowledge of Service Now and a passion for customer support. The individual will be responsible for leading a small team and making immediate decisions that adhere to our existing client's SLAs.
Responsibilities:
- Answer requests for help to enterprise and satellite locations.
- Resolve and control the prioritization and distribution of help desk incidents.
- Communicate effectively with users through oral and written communication.
- Answer requests in a timely manner.
- Assess and fix problems in a timely manner.
- Provide recommendation for best practices
- Mentor and train junior staff
Job Type: Full-time
Pay: $115,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Compensation package:
- Bonus pay
- RSU
- Stock options
- Yearly pay
Experience level:
- 8 years
Schedule:
- Day shift
- Night shift
- On call
Ability to commute/relocate:
- New York, NY: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
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