Come work with us:

Metropolitan Commercial Bank, The Entrepreneurial Bank Since 1999, is headquartered in New York City and operates full-service banking centers in Manhattan; Boro Park, Brooklyn; and Great Neck, Long Island. Metropolitan Commercial Bank is a New York State chartered commercial bank, an FDIC member and an equal opportunity lender. The parent company of Metropolitan Commercial Bank, Metropolitan Bank Holding Corp., is a publicly traded company.

Did you know? Metropolitan Commercial Bank was named by Piper Sandler as one of the Bank & Thrift SMS-All Stars for the year 2022!

About the role:

Metropolitan Commercial Bank (the "Bank") is offering an opportunity for an IT Help Desk Support Specialist who will be providing technical support to users in any Bank's locations (remote and onsite) with computer hardware or software. The IT Help Desk Support Specialist needs to be proficient in IT and will respond to queries, carry out requests, troubleshoot problems, and implement solutions with a high quality of service at all time. IT Help Desk Support Specialist will report to the manager of the Help Desk in the IT Department.

Duties and responsibilities of the job include the following (but is not limited too):

• Provide help desk support to users onsite and remote. This includes: onboarding, offboarding and transfer, respond to assigned requests within SLAs, troubleshooting user hardware, software and telephone (desk phones and smartphones) issues at all bank locations.
• Travel to bank branch locations to provide on-site support when required.
• Create Windows PC images with bank software, and deploy to designated users/locations.
• Assist with maintaining an up to date inventory of assets.
• Assist in infrastructure project work, including branch relocation, closure, opening, office relocation, expansion.
• Assist vendors with trouble shooting of installed systems.
• Cross-train other IT members as needed and be available to be cross-trained.
• Promote and maintain a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.
• Keep all bank applications current and up-to-date.
• Ensures tickets are entered, updated and addressed per the procedure defined and resolved within SLA.
• Any other assigned work.

Preferred experience, education, and qualifications:

• 1-2 years of Information Technology experience.
• Technical knowledge information technology.
• Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.
• Adapts to change, open to new ideas and responsibilities.
• Perform quality work within determined timeframes
• Interact professionally with other employees, customers, vendors and shareholders
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, departments, divisions, etc.
• Work on ad-hoc tasks, assignments and projects as needed

Potential Salary: $45,000 - $57,000 annually

This salary range only reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.