Job Title: IT Manager

Reports to: Director of IT

Location: South San Francisco, Tehachapi, Lancaster or Yuba City. CA Locations

Employment type: Full time

FLSA: Exempt

About Us:

Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.

Working in partnership with several public and private entities, Race focuses its efforts on building top-tier networks that service small businesses and Fortune 500 companies alike. Our comprehensive network has brought significant improvements to local entities, education, community services, and public safety across the state.

In today's connected world, reliable, high-speed internet is an absolute necessity, and it is our company's mission to provide advanced communications at an affordable price. Race focuses its efforts towards building world-class fiber networks and offering gigabit internet service to communities throughout California.

Responsibilities:

• Lead Technical Support: Optimize and make a positive employee support experience. Create smooth hand-offs between Tier 1, 2 and 3 support Work with the team to establish best practices and build processes to ensure execution
• Excel at team management: Hire and develop our IT Team; scale the global team by having a team first mentality
• Project Management: Ensure customer needs are satisfied through managing and coordinating specific information technology deliverables; including the overall program/project plan, structure, schedule, and staffing requirements
• Own IT Systems: Own and optimize core tools and systems that power Race. (Cisco Meraki, Okta, Microsoft, and Jira)
• Manage IT Service Levels (SLAs): has ownership of operational metrics, SLAs, industry benchmark and drives operational excellence for the department by managing business partner satisfaction by driving outbound engagement to understand satisfaction or challenges with the services provided
• Partner with Security & Compliance: Drive core security and compliance projects to ensure we're protecting our information assets
• Lead events and experiences: Connect the company by delivering the highest quality A/V experiences for both remote and in-person events
• Excel at executive communication: Be a clear communicator to our executive leadership, about the state and strategy of Core IT Services & Operations

Requirements:

• 5+ years experience in IT services, technical support, or systems admin
• Looking to move from a team lead role into a more managerial capacity or someone early in their managerial career
• Aptitude for energizing teams and successfully managing people
• Expertise in IT systems, networks, operations, and cloud systems
• Strong analytical and project coordination skills
• Proven ability to design and communicate clear processes
• Impeccable discretion when handling sensitive and confidential information
• Experience managing technical contracts for an IT department
• Able to thrive in a fast growing organization
• Ability to Travel up to 30%

As Part of our Team you'll Enjoy:

• 100% premium paid for medical, dental, vision and life for all our employees!
• An excellent 401 (k) with 100% Employer-matched up to 4%.
• Working to bridge the digital divide between rural and urban areas, providing much needed services to those whom don't have access to reliable internet.
• Working for a company that appreciates their employees; every member of the Race team is a part of a collaborative family.