• Log, diagnose and resolve computer-related calls. May coordinate the initial set-up and maintenance/repairs of desktop hardware and/or client software.
• Log, diagnose and resolve computer-related calls. Ensure timely resolution or response to trouble calls to minimize impact on business partners daily activities.
• Troubleshoot and identify problems, suggest solutions and/or determine escalation path with team, support areas and/or vendors.
• May configure, install and maintain complex PC-related hardware and software in accordance with established procedures and guidelines and provide instruction/education to PC users in adapting new systems.
• Assist in testing new applications and technologies and report on their functionality. May coordinate the timely and effective repair of computer hardware in accordance with established guidelines.
• Assist with documentation for troubleshooting or applications and train team members and business partners.
• Monitor applicable systems and communicate issues in accordance with established procedures and guidelines. Identify trends and ensure systems are available and operational to keep overall downtime to a minimum. May assist in the development of policies/procedures on security, data back-up, equipment usage and maintenance.
• Perform other job-related duties or special projects as required.

• High school diploma or equivalent required
• Computer-related designation or certification preferred
• 1-2 years related work experience required
• Intermediate technical PC skills including knowledge of operating systems, networking and/or hardware required
• Must be detail oriented and have strong communication, customer service, analytical and problem-solving skills
• Ability to maintain confidentiality is essential
• May be required to provide on-call support

Work Environments

This role offers the ability for in-office, hybrid (blending both office and remote work in a typical workweek), and remote work arrangements. You’ll work with your leader to determine which option may align best based on several factors.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States? This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values, benefits and why we’re an exceptional place to grow your career.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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