Role: ITSM Engineer - 10+ years

Location: Rancho Cucamonga CA (Onsite) Locals only

Job description:

 Leading the change management activities within a structured process framework, ensuring all changes are

properly documented, managed, and communicated.

 Designing the strategic approach to managing change and support operations that fall within the domain of

change management.

 Ensuring all changes are properly documented, managed, and communicated

 Collaborating with change owners and subject matter experts (SMEs) to understand any associated

downtime, risks, and potential impacts

 Establishing effective governance and change control leveraging ITIL best practices

 Organizing and chairing Change Advisory Board (CAB) meetings

 Providing oversight of expedited and emergency changes, ensuring the correct escalation path is followed

 Coordinating Post Change reviews with the change owners as necessary, feeding any follow up actions into

the Problem Management / Root Cause Analysis (RCA) processes

 Performing trend and performance analysis on Change Management, providing and tracking recommended

improvements

 Configuration management activities including maintaining CMDB and Software licenses

 Work with Engineering and Operations teams to plan and coordinate software releases

 Own the release calendar including details on code freezes, deployments, and patch windows

 Define deployment readiness criteria for each release and track adherence

 Communicate release schedules, artifacts, and status to all stakeholders

 Coordinate with development managers to ensure timely and accurate release notes

 Conduct monthly release readiness review meetings and track progress across multiple teams

 Identify and remediate complex deployment and scheduling conflicts across Engineering and Operations

 Proactively identifies training opportunities to execute on the organization’s overall goals

 Meets or exceeds all Goals and Objectives and Service Level Targets

 Work on-call hours that would include 24/7 coverage per the SOPs

Job Type: Contract

Salary: $60.00 - $65.00 per hour

Experience level:

• 10 years
• 11+ years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Rancho Cucamonga, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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