Basic Function: This position requires a smile, a positive, friendly presence while interacting with guests on the retail sales floor. Also, a basis of understanding of jewelry terminology and sales techniques is desirable, but not necessary to apply for this position. The main function of this position is to interact with our guests. Make every effort to ensure that each guest that you meet is having an exceptional shopping experience and if they aren't, understand what you can do to help the situation. Remember that to serving our guests is our goal and that is simply learning what their jewelry wants, interests and needs are. With strong emphasis on developing product knowledge for a long term, professional position within our company. A professional appearance is required.

General Responsibilities:

• Exceptional guest service is a must in this one-on-one sales environment. Make each guest feel welcome and give good guest service to each guest you encounter; learning their jewelry wants, interests and need.
• Be familiar with and willing to learn different types of jewelry, including but not limited to variations in precious metals and stones (e.g. gold, silver, platinum, etc.)
• Be familiar with and willing to become more knowledgeable in current trends and designs in fine and costume jewelry, as instructed by Jewelry Manager.
• Be familiar with location of merchandise and help guests locate items of interest.
• Basic function and understanding of the cash register will be required
• Keep merchandise straightened, clean and organized by following weekly task guidelines.
• Responsible for keeping showcases stocked and floor space stocked with costume jewelry; being in stock is an important aspect of the guest experience
• Maintaining complete stock of paper supplies (i.e. bags, boxes, tissue paper, etc.)
• Report all suspicious activity or shoplifting to Asset Protection Manager in a timely manner
• Report any merchandise issues or product loss to Jewelry Manager.
• All other tasks assigned by management

Physical Requirements:

• Light to moderate lifting is required
• Repetitive motion is also required
• Ability to sit or stand for long periods of time

Schedule Hours:

• 36-40 hours per week position requiring one to be at work as early as 7:00 am and stay as late as 6:30-7:30 pm; as late as 8 pm on Saturdays. Flexibility in scheduling is required.
• Saturdays are required; average one Saturday off each month
• All major holidays are a requirement (excluding Thanksgiving Day and Christmas Day)
• Wednesday and Friday of Thanksgiving Week are required
• Annual Winter & Ski Event (1stSaturday in November) required

Reporting Relationship: Reports directly to Jewelry Dept Manager.

• Integrity: Do the right thing
• Excellence: Always reach for better
• Humility: Listen and learn
• Service: Help others win
• Teamwork: Grow stronger together
• Gratitude: Choose to be thankful
• Entrepreneurship: Make it happen