About the Role: EGlobalTech, a Tetra Tech Company, is looking for a Junior Customer Support Representative/Junior Personal Identity Verification (PIV) Specialist to join our Business Solutions Practice out of Vienna, VA and support our federal customer site located in Washington, DC. This exciting role offers outstanding career growth and bonus potential, and a robust benefit package that includes time off with pay (TOWP), federal holidays and corporate events, unlimited training courses through Udemy, continuing education and certification training reimbursements, a generous 401K match after just 90 days, Employee Stock Purchase Plan (ESPP) through TetraTech, and much more!
Responsibilities:

• Proofing by verifying and documenting the two forms of acceptable identity source documents provided by the applicant.
• Assist the applicant with completing the DOT F 1681 with accuracy and identifying the authorized FAA sponsor signatures.
• Fingerprints applicants as needed.
• Photographs applicants as needed.
• Collects applicant’s investigative forms (if needed) and provides them to registrar. Documents information into the IMS or CMS identification media systems.
• Validates that the registrar (PSS) has authorized the issuance of the PIV card.
• Issues the ID Card using the process specified by clients authorized personnel including processing remote badges.
• Notifies applicant their card is ready for pickup.
• Verifies the applicant receiving the ID is who they say they are by using a biometric fingerprint and delivers the ID card.
• Provides applicant with information on safeguarding and reporting lost/stolen IDs.
• Files or scans the DOT form 1681s
• Provide general support as required

Required Qualifications:

• 2+ years of relevant work experience.
• Ability to do repetitive tasks while remaining prepared to take on auxiliary duties on short notice.
• Excellent verbal and written communication skills.
• Comprehensive knowledge of MS Office.
• Ability to work independently under general guidance.
• Willingness to learn and invest in self-development.
• Demonstrated ability to produce consistently high-quality work under fluid conditions.
• Strong organizational, clerical and customer service skills.
• Organized and team-oriented.
• Attention to detail.
• High School Degree is required.
• This position requires a badge and or clearance that will require an extensive background, credit, and drug screening requirement.

Desired Qualifications: Multitask and time management About Us:

EGlobalTech (EGT), a wholly owned subsidiary of Tetra Tech, provides the public sector with innovative solutions, leveraging cutting-edge tools and methodologies to meet the Government’s most pressing business needs. At the core of our business philosophy, technology opportunities are tightly woven with business goals to guide true transformations. EGT integrates cyber, technology, and business expertise to cross-pollinate, educate, and enhance awareness to better prepare for our customer’s challenges. EGT’s innovative advantage is the horizontal R&D services of EGT Labs focused on high-value, repeatable solutions in Artificial Intelligence (AI), Robotic Process Automation (RPA), DevSecOps, and cloud transformation to solve customer challenges and they surface and advance program mission.EGT’s cooperative community of experts makes our solutions adaptive, forward thinking, and teams able to provide end-to-end results. Our highly motivated employees thrive in a culture that encourages out-of-the-box thinking, collaboration, and an environment where you can excel. For more information, please visit our website at www.eglobaltech.com

Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. https://www.eglobaltech.com/careers

Equal Employment Opportunity:
As a condition of employment with EGlobalTech, any successful job applicant will be required to successfully complete a background investigation, which may also include a pre-employment drug screen and/or a credit check for positions in some areas of our business. EGlobalTech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, sexual orientation, gender identity, or status as a qualified individual with a disability. EGlobalTech participates in the E-Verify program. EEO is the law.

COVID Response
In order to enter EGT facilities in the U.S. and to attend EGT events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 72 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your EGT Recruiter.
EGlobalTech (EGT), a wholly owned subsidiary of Tetra Tech, provides the public sector with innovative solutions, leveraging cutting-edge tools and methodologies to meet the Government’s most pressing business needs.

Job Types: Full-time, Contract

Pay: $15.00 - $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

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