Lab Computer Support Technician Job at Indiana State University
Position Details
The job of the Lab Computer Support Technician is to assist the IT Support Specialists (Staff Supervisor) in the support of Indiana State’s public and discipline specific labs. This typically requires more than a basic level of technical knowledge.
Must be available to work all campus breaks when the University is considered open for business. This includes Fall Break, Thanksgiving Break, Winter Recess, Spring Break and Summer.
Indiana State University student enrolled in at least 6 credit hours.
All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.
No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual’s involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.
Each Computer Support Technician’s duties include, but are not limited to: 1. Maintain operability of lab machines and troubleshoot any hardware or software problems. 2. Assist with the maintenance of operational equipment. 3. Utilize lab group servers: Mac Image Server, Image Storage Server, DeepFreeze/Labstats, Lab IM system – Spark 4. Create and rollout software images to ISU computer labs 5. Update labs during University breaks to stay current on multiple fronts with minimal impact to ISU students 6. Install new software in labs as requested by labs and approved by supervisors 7. Create scripts to assist with lab updates, installs, or other beneficial tasks 8. Coordinate with faculty/staff to assist in labs as needed. 9. Perform research and testing of new software and technology. 10. Write-up documentation on procedures and solutions that is beneficial to the rest of the group. 11. Assist Lab Customer Service Representatives and Printer Support Technicians 12. Use work order tracking software to keep track of work orders (including creating and updating tickets). 13. Other duties as assigned.
Career Readiness Competencies
o Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in the process, and may demonstrate originality and inventiveness.
o Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.
o Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.
o Digital Technology: Select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems.
o Leadership: Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others. The individual is able to assess and manage his/her emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work.
o Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.
o Career and Self Development: Identify and articulate one’s skills, strengths, knowledge, and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth. The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities, and understands how to self-advocate for opportunities in the workplace.
o Equity and Inclusion: Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. The individual demonstrates openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and understand individuals’ differences.
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