When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Scheduled Hours:

Work Shift:

Job Description:

Provides pre-analytic services such as specimen accessioning, processing, and client services, in addition to blood collection and patient registration. Supports and assists the technical staff as directed.

Specimen Accessioning and Processing
Accurately registers patients into the Meditech System and enters test requests according to orders.

Properly labels, receives and processes specimens according to laboratory protocol and distributes specimens to the appropriate testing areas in a timely manner. Centrifuges, aliquots and labels specimens.

Reviews and resolve specimen issues. Communicates in a timely manner to clients, and laboratory staff.

Utilizes principles of pre-analytic variables in the processing of specimens.

Checks and maintains proper inventory levels of supplies.

Client Services
Answers telephone professionally by properly identifying oneself and department. Interacts with requesting departments, physicians’ offices, etc. with patience, tact, and courtesy as demonstrated by no legitimate complaints annually. Inspires confidence in caller.

Makes every attempt to serve as single resource in answering customer questions completely, avoiding unnecessary hand-offs and transfers. Refers complex questions to the appropriate supervisor or technologist.

Takes complete messages and routes appropriately and in a timely manner.

Patient registration
Performs a full/short patient registration.

Obtains all required billing information

Order Entry
Selects proper tests, clinicians, test priorities, special instructions

Advance Beneficiary Notice
Utilizes ABN Software according to policies

Teamwork
Manages re-assigning as needed to cover other laboratory support positions vacant due to illness, vacation, effectively.

Works efficiently as a team player, interacts with co-workers, supervisors, managers, and physicians in a positive, customer service – oriented manner

Phlebotomy
Performs phlebotomy procedures using defined protocols outlined in Phlebotomy Procedure Manual.

Responds to STAT request in a timely manner

Minimum Education
H.S. graduate

Required Licenses
Other
P (ASCP). Medical Assistant graduate. In-house training program graduate.

FLSA Status:

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled