Lead Coordinator Job at Abacus Plumbing, Air Conditioning and Electrical
Abacus Plumbing, Air Conditioning and Electrical Austin, TX 78758
$23.50 an hour
Overview:
Abacus
is currently seeking a Lead Coordinator to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Lead Coordinator is responsible for scheduling perspective clients that request service through company lead generation efforts. This individual will be responsible for building trust and scheduling perspective clients for a time that is convenient for their schedule.
What's in it For Me?
- Above Market Value Compensation $23.50/ hr
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term, and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
Do I Have What It Takes?
- A minimum of 1 year call center experience.
- Bilingual
- Work 40 hours / week with rotating Saturdays
- Multi-tasking abilities
- Proficient outbound phone skills
- Proficient written and computer skills
- HVAC knowledge is a plus
What Will I Do?
- Provide all clients with a 5-Star experience!
- Follow up on open proposals to convert proposals into sold work
- Managing Sales leads for outside Sales staff
- Ensure all actions are in alignment with company core values.
- Maintain communication with clients and internal teams.
- Outbound dial all lead generations to schedule appointments
- Complete email and text communication with perspective clients
- Enter complete perspective client date into CRM
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