Lead Host ($18 to $20 per hour) Job at The Balfour Miami Hotel
The Balfour Miami Hotel Miami Beach, FL 33139
$18 - $20 an hour
Compensation Type: Hourly Highgate Hotels:
The Balfour Hotel is located on Ocean Drive, home to many shopping, dining, and entertainment options. Guests will find concierge services and valet parking in this design hotel. The hotel is a 2 minutes' walk from the beach. A fitness center and lobby bar are offered to guests. The Miami Beach Architectural District is only 1 miles away.
Overview:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location:
The Balfour Hotel is located on Ocean Drive, home to many shopping, dining, and entertainment options. Guests will find concierge services and valet parking in this design hotel. The hotel is a 2 minutes' walk from the beach. A fitness center and lobby bar are offered to guests. The Miami Beach Architectural District is only 1 miles away.
Overview:
The Maître D' is responsible for coordinating and managing all reservations, walk-ins, dining room seating, guest assistance, and the overall flow of guests in and out of the Mehzcla Bar & Restaurant. This role will also oversee the host team throughout the shift to ensure they are acknowledging and interacting with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Responsibilities:
- Maintains professional appearance standards per hotel’s uniform guidelines
- Properly sets-up host stand area, performs side-work and other opening/closing procedures as directed by management.
- Ensures all appropriate menus are printed and ready for service.
- Actively takes and processes reservations, assists with incoming calls, and answers guest questions.
- Actively solicits food and beverage sales from outside guests and pedestrians
- Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift.
- Reports all breakage, and damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-shift meetings.
- Participates in any training sessions or departmental meetings.
- Ensure all restaurant spaces are maintained in a clean and tidy manner
- Maintains guest relationships to promote repeat business.
- Implement quick and efficient decisions based on guest and/or restaurant needs.
- Awareness of all guests’ needs, reservation needs, and restaurant needs.
- Creates and maintains a database with local concierges.
- Utilizes Seven Rooms to the best of its capacities.
- Maintains integrity of service
- Helps flow of traffic in and out of the restaurant.
- Encourages positive social media reviews through dynamic guest engagement and personal interaction
- Engages guests, acts as an ambassador of the restaurant in both personality and knowledge.
- Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
- Performs other duties as directed.
- Displays a pleasant and cheerful disposition.
- Able to communicate professionally and effectively with both guests and team members.
- Must have basic math skills and be capable of operating department-specific software and applications.
- Available to work late nights, holidays, and long shifts if necessary.
- Must be able to stand and or walk for long periods of time without sitting.
- 3-4 years of restaurant experience in high volume and casual dining restaurants.
- At least 2 years of experience leading a front door team in a high-volume, fine dining restaurant.
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