Ibotta is seeking an Ibotta Care Agent Lead (ICAL) to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. The accuracy, efficiency, critical thinking and personal attention our Care Team gives to every user has been a key component in the success of our company. We are looking for someone who will take personal pride in the reputation our Care Team has built.
This is a full-time remote position. Candidates must live in the United States. The work schedule will be Tuesday-Saturday from 8:30 AM - 5:00 PM MT.
What you will be doing:
-
Act as a subject matter expert on one or more Ibotta Care workstreams by answer agent questions accurately and efficiently in chat and directing agents towards appropriate (IKBs, Trackers, etc..) resources
-
Provide real time Chat support for a large group of Ibotta Agents on escalations or complex tickets
-
Work alongside leadership on audits, trend tracking, special projects and deep dives into areas where Savers are having a less than stellar experience
-
Help escalate trending issues to the Live Team via the IC Live Comm Slack channel.
-
Be point of contact on Trending Issues that have been escalated
-
Provide end of shift reports to Supervisors
-
Monitoring and editing the relevant Trending Issues Tracker(s) for your workgroup and posting your findings in your teamwork room
-
Work tickets in playmode, from your respective workflow bucket.
-
ICAL will escalate all Trending Issues and questions that require additional assistance to a Supervisor On Duty
-
ICAL will provide a Shift Report at the end of each shift and post in the team rooms for both the Coordinating Supervisor as well as the next shift of ICALs
-
Responsible for training and guiding new ICALs that have recently joined the team.
-
Maintain friendly and professional communication with ALL IC Team members. Promote a positive work environment.
-
Other duties as assigned.
-
Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere
What we are looking for:
-
At least 3 months experience as a Care Agent Lead (ICAL)
-
Ability and expertise in working remotely
-
Reliable, dependable, and able to work independently without supervision
-
Fast, organized, and detail oriented
-
“Can do” attitude with a drive to thrive in a fast-paced environment and genuine love for helping Agents learn and succeed
-
Technologically savvy, with a knowledge of Android and Apple
-
Good interpersonal skills and effective, verbal and written communication skills
-
Ability to think on your feet with strong problem-solving skills
About Us:
Built in Denver, CO, Ibotta, Inc. ("I bought a...") is a free mobile shopping app that gives users cash back on groceries and more. Through our partnerships with brands and retailers like Procter & Gamble, Kraft Heinz, Kellogg, Amazon, Walmart, Target and Uber, we’ve delivered over $1.25B in cumulative cash rewards to our Savers. Guided by our values and our mission to make every purchase rewarding, we come to work energized by the business problems we get to solve, the technology we get to build, and the people we get to innovate (and have fun) with. Ibotta made Inc.’s 2020 list of the 5000 fastest-growing private companies in the U.S. for the third consecutive year. In 2019, we became the first mobile consumer technology company in Colorado to achieve $1B in valuation.
Additional Details:
-
This is a full-time remote position and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, 401k match, and equity.
-
Compensation:
-
$16.40(CPG) $16.65 (RA/Trust/Socials)/hour for Colorado based employees.
-
$15.27(CPG) $15.50 (RA/Trust/Socials)/hour for Georgia, Iowa and Nevada based employees.
-
-
Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
-
Applicants must be currently authorized to work in the United States on a full-time basis.
-
For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.
#BI-Remote
#LI-Remote
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.