Lead Patient Access Representative, Lincoln City Job at Adventist Health
Adventist Health is ranked #10 in Becker's list of the largest nonprofit hospital systems in the U.S. We are the largest company headquartered and sixth largest employer in Roseville, California. Our corporate headquarters have been located at a desirable location on Douglas Boulevard since 1984. To accommodate our growing services, we are creating a new campus that will not only bring our workforce of nearly 900 people together in one location, but also facilitate a deeper connection with our Roseville neighbors and community.
Job Summary:
Coordinates the day-to-day activities and management of patient and outpatient access services, such as pre-registration, registration, admissions, payment collection, and other functions. Assumes responsibility for communication systems within departments. Provides guidance to staff within the latitude of established work area and policies. Works on assignments that are considerably difficult requiring judgment in resolving issues or in making recommendations. Works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use.
Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
- Five years' relevant experience: Preferred
Essential Functions:
- Maintains confidentiality of all information related to medical staff and patients, paying close attention to HIPAA compliance and information related to employees and other information as appropriate.
- Provide feedback to peers when errors or omissions are found on accounts so deficiencies can be remedied while patient still present. Review AETS reports and correct errors. Works with Quality/Education group as needed to trend/track accuracy and training needs
- Interact in a positive way with all departments to resolve issues and to develop and maintain positive intra-departmental and inter-departmental working relationships.
- Follow all organizational and department-defined policies and procedures
- Performs other job-related duties as assigned.
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