Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. Voted a Top Workplace for 2022 and for the past twelve consecutive years, Fremont Bank has an immediate opening for a Lead Teller in Castro Valley, CA.

Position Overview

The Lead Teller under the direction of branch management will perform a variety of duties related to all phases of cash handling, customer service, product knowledge, sales and telemarketing. The Lead Teller will ensure client satisfaction by practicing, following, and implementing Fremont Bank's customer service standards.

Role and Responsibilities

• Ensure client satisfaction by practicing, following and implementing Fremont Bank service standards
• Explain bank policies and procedures
• Explain, promote, sell and/or refer Fremont Bank products and services to current and prospective clients
• Meet assigned monthly sales and referral goals
• Conduct telemarketing and follow-up sales duties to ensure clients are provided the highest quality product knowledge and service
• Understand and be able to accurately communicate deposit products
• Assist with training and resolving problems encountered by tellers or lead tellers
• Assist with balancing the vault at the end of the day
• Responsible for compliance with applicable Federal Regulations
• Accountable for performing all operational duties with accuracy, attention to detail and proper cash handling habits
• Stay informed of job related issues, bank promotions, changes in products, services, policies or procedures; actively participate in industry related seminars and training classes
• Accountable for staying current on business-related activities in other areas of the bank
• Perform other duties and project as assigned

Minimum Qualifications

• High School Diploma/GED or equivalent
• Two years' minimum banking experience
• Previous cash handling
• One to two years of customer service experience in a customer facing environment
• At least 1 year of sales and telemarketing experience highly preferred
• Excellent math skills
• Professional communication
• Experience working in a Window-based computer environment, working knowledge of Microsoft Office
• Professional appearance is required
• Some college is preferred

Job Location: Castro Valley, CA

Hiring salary range: $21.30 - $24.41 per hour