We are seeking a motivated and detail-oriented individual to join our team as a Full-Time Leasing Agent. In this role, you will be responsible for a wide range of leasing, administrative, and customer service tasks to ensure efficient operations within our residential properties. This is an in-office position, and remote work is not available. The successful candidate must possess a valid driver's license and have reliable transportation.

Requirements:

• High school diploma or equivalent.
• Previous experience in leasing, property management, or a related field is preferred.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service abilities.
• Proficiency in using property management software, such as Appfolio, is a plus.
• Ability to work independently and collaboratively within a team.
• Must have a valid driver's license and reliable transportation.

We offer competitive compensation, including salary and benefits package, along with opportunities for growth and advancement within our organization.

To apply for this position, please submit your resume and a cover letter detailing your qualifications and relevant experience.

Responsibilities:

• Answering Phones: Serve as the primary point of contact for incoming calls, providing exceptional customer service and effectively addressing inquiries. Act as backup when needed.
• Move Out Procedures: Enter move-out notices into the system, update the turn board, and promptly notify the Property Manager and Inspector of upcoming vacancies for necessary preparations.
• Vacancy List: Update the vacancy list once per week, ensuring accuracy and timely availability of rental units.
• For Rent Sign Placement and Pickup: Place "For Rent" signs at appropriate properties and remove them once the units are leased, maintaining a professional and inviting appearance.
• Tenant Relations: Handle general tenant inquiries, address concerns, and provide assistance to foster positive tenant relationships.
• Rent Collection: Collect rent payments in the office, ensuring accuracy and proper documentation, and providing receipts to tenants.
• Delinquency Calls - Rent: Reach out to tenants with outstanding rent balances, following established protocols to remind and assist them in fulfilling their payment obligations.
• General Requests: Receive and process maintenance requests from tenants, ensuring prompt communication with the maintenance team and providing updates to tenants as necessary.
• Marketing Strategies and Execution: Assist in developing and implementing marketing strategies to attract prospective tenants, including online listings, social media campaigns, and other advertising platforms.
• Application and Tenant Screening: Guide prospective tenants through the application process, review applications for completeness, and conduct thorough tenant screenings, including income verification, rental history checks, and credit investigations.
• Follow up with prospective tenants who have shown interest in our properties, ensuring timely and professional communication to encourage lease agreements.
• Organize and maintain accurate and up-to-date physical files for tenants, including lease agreements, applications, and other relevant documentation.
• Facilitate the execution of lease agreements and ensure the proper setup of tenant information within the Appfolio property management software.
• Obtain completed move-in checklists from tenants, ensuring thorough documentation of the property's condition upon move-in.
• Process and refund binder fees to prospective tenants who do not proceed with lease agreements, and handle mailing of necessary letters or documents.
• Assist in preparing lease renewal letters, manage the Appfolio renewal workflow, and update commission spreadsheets accordingly.
• Serve as a backup to the Property Manager in delivering official notices to tenants, ensuring compliance with legal requirements.
• Perform various administrative tasks as assigned.

Join our team as a Full-Time Leasing Agent and embark on an exciting opportunity to contribute to the success of our residential properties. As a dedicated and detail-oriented professional, you will play a crucial role in ensuring smooth leasing operations, maintaining tenant satisfaction, and upholding the highest standards of customer service. This in-office position offers a dynamic work environment where you can showcase your multitasking abilities, attention to detail, and strong organizational skills. If you thrive in a collaborative team setting, possess excellent communication skills, and have a passion for providing exceptional leasing experiences, we invite you to apply and become an integral part of our team. Take the next step in your career with us and contribute to the success of our thriving property management company.

Job Type: Full-time

Pay: From $30,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Gastonia, NC 28052: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• The person who accepts this position will be required to be on-call for two weeks at a time in a rotating schedule with other team members. If you accept this position, do you agree to be on-call as expected?

Experience:

• Customer service: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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