• Coordinates holistic LEAD student supervision and management with their LEAD manager and the Daytime/Sunday LEAD Student Supervisor for all aspects of the job cycle from recruitment to offboarding.
• Provides close direction, training, and supervision for LEAD student workers.
• Builds and maintains robust training and documentation, in coordination with the Daytime/Sunday LEAD Student Supervisor.
• Use LibApps and Primo Analytics software to help analyze and synthesize trends to inform student staffing and training for reference services.
• Responds to questions and concerns from staff regarding LEAD student workers, and resolves or refers behavioral issues as necessary, in coordination with the Daytime/Sunday LEAD Student Supervisor.
• Stays informed of OSU policies regarding student employment.

• Provides LEAD services at the desks including circulations services and 1st and 2nd tier reference responses to patron needs, questions, and complaints in multiple formats (in person, phone, email, etc.);
• Uses advanced knowledge of library and information procedures, services, and resources to provide assistance with LEAD operations, interpret and enforce policies, and make exceptions as needed in accordance with LEAD values.
• Resolves non-routine and complex issues referred by other staff and escalates these issues as necessary.
• Troubleshoots library software and applications, including problems with computers and equipment in the Learning Commons and throughout library public service areas.
• Oversees students at the desk. Provides training and orientation to new student workers. Provides ongoing immediate feedback and continued training as needed. Prioritizes and guides projects and assigns and reviews work as needed.
• Is responsible for ensuring the front desk area is clean and maintained, including restocking supplies and inventorying materials.
• Upholds the following values: a commitment to customer service, patron privacy, communication between departments and with coworkers, and safety and security.

• Works with a high degree of independence during Friday/Saturday evening hours, and is responsible for the closing building on some nights.
• Resolves patron and security issues and contacts public safety as needed during weekend/evening hours with limited assistance from other library staff.

• As a member of LEAD, time will be spent in unit, departmental and library-wide meetings, contributing to discussions and decision-making.
• LEAD staff members are expected to demonstrate professional behavior, model good work habits for others, stay on task, maintain an orderly work area, maintain an accurate Outlook calendar and respond to communication in multiple formats within a reasonable time frame.
• Special Projects include collaborative work in a variety of library departments and units.

Bachelors degree plus two years of current (within 5 years) experience in a Library; OR 4 years of current library experience. AND Advanced proficiency in multiple library specific computer applications, e.g., integrated library systems, database applications, institutional repository; content management systems. Some positions may also require in-depth knowledge of specialty area(s), e.g., original cataloging, complex copy cataloging, serials management, ILL management, government documents, image resources, music.

• Demonstrated ability to use an integrated Library system.
• Demonstrated experience in supervising or coaching students.
• Demonstrated ability to provide outstanding customer service in a busy environment.
• Experience providing reference services in an academic library in person, via email and chat reference.
• Effective interpersonal, oral and written communication skills.
• A demonstrated commitment to promoting and enhancing diversity.
• This position is designated as a critical or security-sensitive position; therefore, the

• Experience as the main point of contact for a service or building in the absence of/or acting as a manager or supervisor.
• Experience with Alma/Primo.
• Experience with Microsoft Office Suite, particularly Excel and Outlook.
• Demonstrated involvement in outreach and engagement.
• Organized and detail oriented.
• Motivated, energetic, and able to maintain a positive attitude, especially in stressful situations.
• Experience or training with reference databases.
• Experience providing bibliographic instruction or teaching.
• Work without direct supervision and adapt easily to a frequently changing information environment.
• Demonstrated ability to manage multiple tasks and assign work.
• Demonstrated ability to work collaboratively with individuals and groups.
• Able to listen carefully and ask pertinent questions.
• Experience interpreting, enforcing, or making exceptions to policies in absence of supervisor.