Local Technical Support Provider II Job at University of Memphis
Campus Location Main Campus (Memphis, TN) Position Number 010532 Category Staff (Hourly/Monthly) Department ITS Desktop Application Services Minimum Position Qualifications
Bachelor’s degree in a relevant area and three (3) years of computer experience. An equivalent combination of education, training and experience may be substituted for the degree requirement.
Special Conditions
The department is especially interested in candidates with work experience regarding computer installation and configuration.
Work Schedule
Monday – Friday
8:00 a.m. – 4:30 p.m.
May need to work/travel beyond normal work schedule
Posting Date 03/31/2023 Closing Date 04/17/2023 Open Until Screening Begins Hiring Range $56,500 per year Full-Time/Part-Time Full-Time: Benefits Eligible Working Conditions
8:00 a.m. – 4:30 p.m.
May need to work/travel beyond normal work schedule
While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Additional Working Conditions Special Instructions to Applicants
All applications must be submitted online at workforum.memphis.edu.
Applicants must complete all applicable sections of the online application to be considered for a position. Please upload a cover letter, resume, and reference list after completing your application, if required by the system. Required work experience is based on full time hours. Part time work experience will be prorated as listed.
Candidates who are called for an interview must notify the Department of Human Resources in writing of any reasonable accommodation needed prior to the date of the interview.
Is this posting for UofM employees only? No Positions Supervised Knowledge, Skills, and Abilities
Consistently reliable and dependable.
Maintains the confidentiality of information.
Exceptional oral and written communication skills.
Skill in completing assignments accurately and with attention to detail.
Takes personal responsibility for the quality and content of their work.
Additional Position Information Benefits of Employment (Applies to full-time employees only)
Maintains the confidentiality of information.
Exceptional oral and written communication skills.
Skill in completing assignments accurately and with attention to detail.
Takes personal responsibility for the quality and content of their work.
Job Duties
Duties & Responsibilities
Coordinates work with central Information Technology Division and other campus LTSP’s.
Duties & Responsibilities
Develops and implements training strategies and programs to achieve IT fluency among unit consumers.
Duties & Responsibilities
Develops and maintains existing systems, in-house programs, and vendor supplied technology.
Duties & Responsibilities
Examines, diagnosis, corrects hardware, software problems, and documents resolutions.
Duties & Responsibilities
Experience in an Exchange/Active Directory environment.
Duties & Responsibilities
Manages, administers, and monitors performance for the unit’s IT servers and services.
Duties & Responsibilities
Researches department technology needs; consults and advises on acquisition of new technology.
Duties & Responsibilities
Researches, evaluates, selects and installs new hardware and software.
Duties & Responsibilities
Serves on various University committees dealing with computer technology. Utilizes university Helpdesk system; complies with Information Systems standards and procedures.
Duties & Responsibilities
Other duties as assigned.
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