Loss Draft Quality Auditor Job at Brown & Brown Insurance
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Job Title:
Loss Draft Quality Auditor
FLSA Status:
Non-Exempt
Department:
Lender Solutions
Reports to
:
Senior Manager - Lender Solutions
Summary:
Responsible for performing quality reviews to assure that loss draft call staff are providing and documenting correct information. Key elements reviewed from the call and the loss draft system.
Essential Duties and Functions: include the following. Other duties may be assigned.
- Call review for quality assurance to ensure adherence to clients’ rules and investor guidelines
- Compile and document discrepancies.
- Identify error trends within processes and report to leadership.
- Reviewing claim information, and clear understanding of all processes and various servicing platform’s according to defined business rules
- Understanding of insurance claim documents and the lender placed claim process.
- Understand the loss draft process
- Follow procedures to ensure information is updated accurately and production metrics are reached
- Attendance/Quality/Production must meet or exceed PFI standards
- Back-up existing staff in taking incoming and escalation calls.
Competencies:
- Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
- Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
- Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
- Quality control—the individual demonstrates accuracy, thoroughness, and monitors own work to ensure quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Required:
- High School Diploma/GED
- Attendance/Quality/Production must meet or exceed PFI standards
- 3 months experience in the loss draft department
- Strong analytical skills
- Proficient with MS Office– specifically Word and Excel
Preferred:
- Associate’s or Bachelor’s degree in a business or financial related discipline
- Insurance or claims experience
Physical Requirements Necessary on a Regular Basis:
- Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
- Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
- Vision sufficient for use of a computer monitor.
- Sedentary work. Ability to sit at a desk 7-8 hours per day.
- Worker not substantially exposed to adverse environmental conditions
EEO Statement: Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, color, national origin, age, sex, height, weight, sexual orientation, gender identity, marital status, or status as a protected veteran, among other things, or status as a qualified individual with disability or any other category protected under applicable federal and state laws.
This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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