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Finding a job can be overwhelming- plowing through dense, super specific job descriptions, spending hours filling out applications, and then, if you’re lucky, you get a tag-team interview that leaves you spinning.

Not here.

At Canvas, we’re dedicated to transforming financial services, and that includes recruitment. We aren’t ashamed to say it. Working here is delightful. We’re a family and the time we spend together is full of support and camaraderie, and it’s fun. Make no mistake, we’re serious-minded professionals who take our responsibilities to heart, but we also know how to dance, and most importantly, how to laugh.

Who We Are

We are Canvas and we are passionate about disrupting the way people experience financial services. “Helping you afford life” and “People before profits” aren’t just advertising taglines for us. They’re literally words we live by. Shareholder profits don’t drive us. Our members, our families, and the communities we live and work in are all that matter here. (World peace and recycling are super important too.) We’re strong supporters of the credit union movement, and of providing our members with the education, support, and guidance to build strong, independent financial futures. And we want your help.

What’s In It For You

This is the good stuff. Take a look at what sets Canvas apart from other financial institutions:

• You’ll be a loan assets guru! You are responsible for ensuring Canvas’ integrity of assets and maintaining our mission of helping members afford life. You’ll also be our member’s right-hand person through trying times! It’s a superhero job, just without the big Lycra cape.
• We have seriously good benefits! Beyond healthcare, dental, and life insurance, we have a pretty sweet package. Canvas employees get up to a 10% company contribution to their 401K, generous personal time off, and an employee discount on loans (that includes cars and homes)! The starting pay range for this position is $20.00-$22.00 hourly, and final pay rate will be determined based on experience and internal equity factors.
• This dream job is a career. The Loss Mitigation experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within. While we hope you stay with us until you retire, Credit Unions across the country collaborate with each other and hire from within.

What You Will Do

The home base for this dream job is our Home Office in Lone Tree. The Loss Mitigation Representative is responsible for preserving the Credit Union’s assets by controlling delinquent loan accounts, collecting delinquent loan payments and /or recovering collateral. They will promote the credit union’s mission and strive to maintain positive member relations by ensuring member contacts are conducted in a professional, ethical and responsible manner. This is a fast paced, high call volume work environment where you will be connecting with our members over the phone.

The following is a sneak peek into what a Loss Mitigation Representative’s day looks like:

• EDUCATE our members by providing information and support through trying times.
• PROVIDE meaningful, careful, focused, and ethical lending solutions through active listening.
• PROCESS and review Right of Offset to eligible member accounts. (Don’t worry, we’ll teach you everything about this.)
• CONTACT delinquent members (customers) regarding their loans by phone, mail, and email; take appropriate action to bring current.
• ANALYZE financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• MAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity.
• INFORM management of trends in loan underwriting contributing to delinquent/charged-off loans.
• REVIEW and process Right of Offset to eligible member accounts.
• ADHERE to Credit Union policies and all relevant regulations in connection with collection activity.
• COMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements.

Who You Are

Enough about us. Here's who you are…or who you think you are, or who you really want to be:

• You are delightfully off-beat: you’re different and proud of it!
• You are authentic and passionate about helping our Canvas family.
• You enjoy learning and want a career…not just a paycheck.
• You possess strong interpersonal skills and can connect with our members in a professional and calm manner.
• You’ve won service excellence awards and earned high fives and fist bumps for your awesomeness.
• You embrace change and seek new ways to serve our members and the community.
• You are a go-getter and self-starter and enjoy working independently. (Don’t worry, you’ll have plenty of friends surrounding you.)
• Canvas Credit Union loves nothing more than to wholeheartedly serve our members. We hold our Canvas family to wonderfully high standards. Each potential family member needs to easily pass a thorough background review (criminal, employment, address, Social Security Number, Motor Vehicle Records, sex offender, and global sanctions).

We know you might not have every qualification we’ve listed. Passion and potential matter here. If you know you’re right for the position, let us know. We’re good at spotting talent.

Canvas Benefits

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• This position may be bonus eligible, dependent on individual and company results.

Other Important Information

You’ll be asked to work a flexible schedule Monday through Friday - 40 hours per week. You’ll use standard office equipment such as computers, phones, printers, copiers, and filing cabinets. The position also requires manual dexterity - the ability to lift files and flex paperclips. You may be required to stand on one leg, tap your head, and compound daily variable interest in your head. Just kidding - nobody can do that on one leg.

Please note, this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time.

Canvas Credit Union is an Equal Opportunity Employer, Gender/Minority/Veteran/Disabled.

E-Verify Participation Notice – English
E-Verify Participation Notice – Spanish
Right to Work Notice – English
Right to Work Notice – Spanish

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)