About Us

Do you see yourself as a Club Lounge Attendant? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your Day to Day

Responsibilities include:

• Welcoming guests in a friendly, prompt and professional manner and be knowledgeable of services in the local areas.
• Ability to make suggestions to Club Lounge guest of specific hotel offerings, as well as nearby highlights, points of interest and destinations
• Making sure place settings are cleared and ready for next guest
• Assisting in creative display of food and beverage offerings, communicating with leadership on items to be served
• Communicating any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Responding appropriately to guest complaints
• Making appropriate service recovery gestures in order to ensure total guest satisfaction.
• Conversational confidence with VIP Guests – checking on each guest in Lounge area regularly

Guest Experience:

• Complete all Club Attendant duties and maintain the cleanliness of equipment used and all areas related to the Club Lounge throughout shift
• Take personal interest and pride to ensure that the work area is kept clean and in an orderly state at all times
• Strive to maintain the high standards of the hotel for all guests with special attention to IHG Loyalty Program members and other VIP’s
• Perform other duties as assigned

What We Need From You

• High School Diploma or equivalent
• One (1) year experience in a hotel, or a similar environment

Knowledge and skills:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Basic math skills, reading, and writing are used when completing paperwork.
• Excellent interpersonal skills to build relationships internally and externally.
• Fluency in English required, other languages preferred
• Carrying, pushing, or lifting items weighing up to 50 pounds
• Frequently walking, standing up throughout the facility.
• Frequently bending or stooping
• Must be able to work nights, weekends, and holidays

What We Offer

The hourly pay range for this role is $18.84 to $25.12. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.