Requisition No: 802246

Agency: Economic Opportunity

Working Title: 802246 - MANAGEMENT REVIEW SPECIALIST-SES - 40034111

Position Number: 40034111

Salary: $ 42,000 - $ 50,000

Posting Closing Date: 05/26/2023

JOB TYPE: FULL TIME / SES

POSITION LOCATION: Tallahassee, FL (relocation benefits are not available for this position)

Management Review Specialist

OPEN COMPETITIVE - Anticipated Vacancy

www.floridajobs.org/

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at DEO for positions that fit their skill sets.

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let DEO’s mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The role of this position is a highly complex and consultative position requiring extensive knowledge of the Reemployment Assistance law, Chapter 443, F.S., Department policies and procedures relating to the Reemployment Assistance (RA) program. The incumbent in this position performs independent work identifying and analyzing complex management problems, and developing, recommending, and implementing solutions to resolve problems through a centralized management review process within the RA Program operations. This is professional work requiring not only extensive knowledge of the reemployment assistance law, rules, policies, and procedures, but also the ability to plan, organize, communicate, and direct work within the RA Program operations.

This position manages 13 employees and supervises and coordinates unit activities relating to specialized quality control processes assignments and in connection with initial claims, adjudication and call center inquiries as required including the review and evaluation of sub-unit work performance, preparation of reports/manuals, process/procedure improvements, calibration sessions, project analysis and correspondence.

The Difference You Will Make:

You will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens.

DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. DEO’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )

• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).

• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:

$42,000 – $50,000 Annually

Duties and Responsibilities:

Supervisory employees are those who spend the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and who have the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors. Section 110.205(2)(w), Florida Statutes.

The role of this position is a highly complex and consultative position requiring extensive knowledge of the Reemployment Assistance law, Chapter 443, F.S., Department policies and procedures relating to the Reemployment Assistance (RA) program. The incumbent in this position performs independent work identifying and analyzing complex management problems, and developing, recommending, and implementing solutions to resolve problems through a centralized management review process within the RA Program operations. Advises management of problems and/or policy concerns related to program and operational functions. This is professional work requiring not only extensive knowledge of the reemployment assistance law, rules, policies and procedures, but also the ability to plan, organize, communicate, and direct work within the RA Program operations.

Manages and oversees the operations of the Escalation Team within the Reemployment Assistance Operations Unit. Directs supervision of staff engaging in randomly reviewing and evaluating sub-unit’s work, providing training and technical assistance, and writing guidance for the usage of the Escalation Team.

Monitors and ensures compliance to regulations, processes, and operating procedures for the RA Program. Ensures that customer service to RA claimants are provided accurately, efficiently, and in a timely manner. Consults with staff to identify areas of concern and recommends possible solutions.

Manages, supervises and coordinates unit activities relating to specialized quality control processes assignments and in connection with initial claims, adjudication and call center inquiries as required including the review and evaluation of sub-unit work performance, preparation of reports/manuals, process/procedure improvements, calibration sessions, project analysis and correspondence. The incumbent directs their work to ensure best use of time and resources; review and evaluates employees through establishing evaluation criteria; meets regularly with employees to ensure the established criteria are met. Prioritizes work and delegates responsibility of assignments to ensure accuracy, efficiency and completion of work by deadlines. Ensures effective management and supervisory practices are utilized. Approves and administers position descriptions, performance appraisals, and procedural changes due to modifications in the work of the unit, the Reemployment Assistance law and department rules. Responsible for authorization of leave and attendance records to maintain daily coverage.

Works with representatives from other program areas as needed, to resolve issues relating to the Reemployment Assistance Program. Identifies and analyzes problem areas and recommends any changes needed to improve and streamline existing procedures.

Attends, conducts, organizes and participates in workshops, studies, conferences, staff meetings and reviews pertaining to the Reemployment Assistance Program.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.

Preferred:

• Knowledge of Reemployment Assistance law, Chapter 443, F.S., and Department policies and procedures relating to the Reemployment Assistance (RA) program.
• Leadership experience.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.