Position Title: Manager, Client Implementations

Location: Indianapolis, IN

Job Posting Title: Manager, Client Implementations

What does a successful Implementations Manager do?

Output Solutions at Fiserv delivers business-critical communications to financial institutions, health and property/casualty insurance providers, billers, retailers, travel and entertainment companies and advertising agencies nationwide. With solutions including transactional document production and delivery, card manufacturing and personalization and direct marketing services, we assist our clients streamline operations to contain costs, while establishing customer dedication and generating incremental revenue. The Manager role is key in ensuring we delivery quality solutions to our customers, and we continue to improve our processes to reduce cost and improve speed to market.

What you will do:

• Provide sophisticated problem solving, decision making, and technical skills within one or more functional areas
• Use diplomacy and the authority to influence or determine outcome or resolutions
• Identify and coordinate resources across business lines to achieve objectives and meet client needs
• Pinpoint resources and develop opportunities for staff to expand knowledge and skills into a focused project management organization
• Evaluate employee performance on difficult work assignments and recommend development opportunities as necessary
• Demonstrate the ability to outline a basic strategy for incorporating and instilling the company's vision and mission, goals and/or objectives
• Run workflow and approvals of projects within Fiserv tools
• Establish client standards for implementations and projects
• Provide client reporting/updates at business reviews
• Make complex decisions and recommendations under limited direction and using high degree of initiative and independent judgment.

What you will need to have:

• Bachelor’s Degree or equivalent, preferably in MIS or Technology
• 5+ years progressive management experience, including large-scale program and project management and personnel management.
• Proficient in Microsoft Office tools including Microsoft Project and or Microsoft Project Server

What would be great to have:

• Experienced Business Analyst in a Financial Technology environment
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
• Proven problem-solving skills from problem assessment to solution selection

Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa at this time.

Perks at work:

• We’re #FISVProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.