Manager of Card Services | Direct Hire Job at Vaco
Vaco Richmond is looking to hire a
Manager of Card Services for a client located here in RVA.
This position is a direct hire role with a 40% annual target bonus with remote work capacity.
Duties may include:
This position is a direct hire role with a 40% annual target bonus with remote work capacity.
Duties may include:
- Serve as a mentor by providing coaching, career development, and inter-departmental relationship management for the team.
- Provide leadership for Customer Service staff, including strategic direction, reinforcement training, coaching, incentives/recognition and performance evaluation
- Manage operational aspects of the Customer Service department, including tracking and analysis of budgets, managing project plans, coordinating quality assurance programs and promoting interdepartmental communications
- Achieve all established statistical service standards.
- Achieve all established client and customer satisfaction standards.
- Serve as a secondary liaison to clients.
- Effectively regulate inbound call traffic in a rapidly changing environment.
- Assure appropriate resource deployment utilizing a call management system and automated scheduling software.
- Support the implementation of new programs.
- Respond to client requests and make presentations to internal and external management teams.
- Ensure consistently accurate data capture for tracking, analysis and reporting.
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