Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. In addition to rewarding careers and professional development opportunities, we offer unmatched benefits and competitive wages in a stimulating environment that will provide you with the flexibility and training tools to grow.

The Manager of Technology Infrastructure under the direction of the Director of Technology Services provides technical leadership to the Technology Infrastructure team in a matrix arrangement. In this capacity the Manager assists with development and planning, as well as executes the activities of the functions of the Infrastructure and Operations Division: Data Center Operations, Network Management, Cloud Administration, IT Security, Application and Database management, Telecommunications, and Client Technology Services. Additionally, leads technical infrastructure aspects of the Technology Projects; performs coordination of activities with other managers in the department; assures the consistency of policy execution, compliance with technical and administrative procedures and management direction; takes part in staff supervision and performance evaluation; and perform other related work as required.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned)

• Leads all phases of the infrastructure system lifecycle management including requirements gathering, equipment selection, hardware and software deployment and configuration, integration, testing, commissioning, cutover, documentation, and ongoing operation.
• In collaboration with the cyber security team, leads the infrastructure team establishment and maintenance of cyber security posture for entrusted infrastructure through application of sound cyber security engineering principles and best practices implementation.
• Leads infrastructure monitoring, troubleshooting and resolution efforts.
• Leads the Incident Response activities as per established guidelines.
• Leads Asset Lifecycle Management, including:
  • Maintenance of hardware and software inventory records.
  • Development and execution of the hardware and software Preventative Maintenance Plans.
  • Assessment of assets utilization, age, cyber security posture, and a recommendation if a corrective actions.
• Leads Change Management, Configuration Management, and in coordination with the Cyber Security management leads Cyber Security Baseline management.
• Leads Infrastructure Team members though help desk work order prioritization and management.
• Follows standard practices for systems documentation.
• Coordinates with Director of Technology Services in developing technical solutions and approaches; co-develops policies, tailored procedural documents, and work instructions.
• Plans and manages the day-to-day activities of assigned sections, activities, and priorities.
• Assures the most effective use of equipment and software consistent with the Agency s needs.
• Participates in interviewing, selecting, training, and evaluating staff.
• Takes part in cost analysis and cost forecasting in support of reporting requirements.
• Performs after-hours on call duties as per established policies and rotation schedule.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
• Performs all other related duties as required.

Required Knowledge, Abilities and Skills essential to Job Functions:

• Installation, configuration, and maintenance of the compute, storage, and networking infrastructure.
• Extensive knowledge of virtualization technologies (VMware and Hyper-V) and clustering, high availability, and load balancing.
• Shared storage administration and performance tuning (SAN/NAS/DAS environments).
• In depth knowledge of Microsoft server operating systems and its roles, Active Directory technologies including domain administration, Group Policy, Certificate Authority administration, RDS, WSUS, RADIUS, and other Windows Server roles.
• Ability to support typical enterprise workloads such as database and application servers.
• Backup software and BCDR process implementation and management.
• Expertise in IaaS platforms (Microsoft Azure) for hybrid cloud implementations and SaaS platforms (Microsoft 365).
• Broad understanding of WAN/LAN communications, VPN technologies, cloud connectivity, etc.
• Ability to install, configure, and maintain network equipment, including switching, routing, wireless (Wi-Fi and cellular based).
• In depth knowledge of infrastructure central management tools and system monitoring tools.
• Extensive network and system security knowledge, Palo Alto firewall administration, endpoint security management.
• Client Technology domain expertise including desktops and laptops, printing/scanning support, unified communication and collaboration equipment systems.
• Apply critical thinking to quickly identify problems and implement solutions with minimal downtime.
• Utilize software and hardware diagnostic tools to identify, diagnose, and repair complex problems affecting system availability and performance. Using logic and wholistic analysis identify the strengths and weaknesses of different approaches.
• Be able to qualify decisions with solid reasoning and justification. Ability to multitask and perform a multitude of administrative and engineering tasks at one time unsupervised.
• Effectively collaborate in a team environment or work independently as needed.
• Provide mentorship to others and perform knowledge transfer as required.
• Maintain awareness of advances in information technology and developments in cyber security.
• Communicate effectively both orally and in writing with different business and technology groups.
• Poses strong work ethic.

Required Software Knowledge and Skills essential to Job Functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Advanced problem-solving skills associated with systems and software applications used is expected. Software usage relevant to job duties will be evaluated.

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect one s self, fellow employees, and the public from injury or harm. Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely. Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies. Actively conduct workplace hazard analyses for all employees to maintain a safe work environment. Encourage employee safety reporting program and communication of hazards to the Safety Department. Responsible for the timely mitigation of all unacceptable and undesirable safety risks. Accountable for safety performance within their functional area and achieving the agency s safety goals.

Training and/or Education:

BS in Systems Engineering, Computer Science, Information Systems or Related Field. Extensive relevant work experience in leu of formation education is acceptable.

Required Experience:

The equivalent of a ten years of recent full-time, progressively growing professional experience in network infrastructure, data center operations, and client infrastructure support, including at least five years of increasingly responsible technical lead experience with at least three years as a senior support engineer or administrator of a large enterprise Information Technology environment with some personnel leadership responsibilities.

Licenses or Certificates:

Virginia Driver s License

Microsoft Network and Security Certifications preferred

Special Requirements:

This position is classified as essential personnel.

FLSA Status:

Exempt

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some overtime.