JOB SUMMARY

The Manager Operations is accountable for managing, coordinating and monitoring the operational functions. The Manager Operations will be accountable for staffing, process flow, budget management, and daily operations.

ESSENTIAL FUNCTIONS OF THE ROLE

• Supervises management and other administrative help staff. Conducts performance reviews and assures that the help staff works efficiently and effectively with other people.
• Develops and oversees implementation of action plans to kick-off, implement and maintain programs.
• May build voluntary cooperation through role modeling, credibility, expertise, passion, influence and persuasion.
• Manages people issues related to recruitment, hiring and termination of employees.
• Helps with development of job descriptions.
• May serve as a member of the various teams and committees such as Baylor Spirit of Excellence.
• Schedules educational programs.
• Oversees equipment and property maintenance and serves as contact for vendors and repair-persons.
• Helps director(s) and others with preparation of confidential correspondence, documents and reports.
• Provides information and reports on projects, awards and achievements to Baylor Public Relations, Marketing and other areas as needed.
• Develops policies and procedures specific to the department.
• Serves as contact for the various divisions of Baylor and for external organizations or companies.
• Partners with the management team to develop, implement and administer the policies, procedures, projects, goals and targets of the department.
• Supervises administrative staff to ensure efficient operation by measuring the productivity and effectiveness of service delivery processes and procedures to promote high quality and continuous improvement in service delivery and customer satisfaction.
• Makes recommendations or takes action for continuous improvement.
• Interviews, evaluates qualifications and skill and hires administrative staff.
• Provides career counseling through performance management process.
• Coaches and develops staff to build and maintain a highly competent and professional staff capable of delivering exceptional service that meets business requirements.
• Works closely with leadership in planning and monitoring the department's office space, as well as long and short term strategic planning.
• Investigates, resolves and documents resolution of complaints concerning services provided by the administrative help staff.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimburseent
• PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience