JOB SUMMARY

Manages the operational analysis and reporting activity for the regional organization, providing direct operational analytics support. Supports the operational performance through ownership of operational and performance analysis, trending, forecasting and business impact analysis. Ensures consistency in analytical processes and adherence to established evaluation and measurement methodologies across the regional footprint.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Manages regional operational analytics team in the execution of analysis and trending of key performance indicators to identify opportunities for performance improvement.

Assists in the region’s budgeting and forecasting process, particularly workforce budget and forecast data.

Assesses how to best meet recurring and ad hoc operational reporting needs. Directs assignment of operational analytical resources to projects and reports. Analysis and reporting may include technician productivity, trouble calls, repeat trouble calls, OTA, FRC, installation materials usage/fulfillment quantities and other recurring or ad hoc operational performance analysis or reporting.

Directs monitoring and review of reports and records of activities to ensure progress, and recommends changes in analytical methodology and/or performance reporting.

Interfaces with corporate BI team as the regional point of contact and gatekeeper for management reporting hierarchy changes (DFO, TOM, etc.) within the data warehouse environment.

Makes data-based recommendations for process improvement and strategic business decisions.

Creates reports and data driven presentations with impact - identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables.

Investigates and performs complex root cause analysis.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Strong analytic, organizational, and problem solving skills
Strong interpersonal and communications skills
Ability to take complex data and present in an easy to understand manner
Strong presentation skills
Ability to develop and lead a high performance Analytics team
Ability to focus on overall strategy of the Region
Excellent attention to detail
Ability to work well under pressure, handle multiple priorities, and meet deadlines
Ability to use personal computer and Microsoft Office applications
Proficiency in Excel and Access
Proficiency in data analysis, report creation
Proficiency in PowerPoint
Proficiency in data mining
Strong knowledge of MIS and reporting systems

Required Education

Bachelor's degree in Business, Statistics, Math, Economics or related field, equivalent training, education and experience

Required Related Work Experience and Number of Years
Quantitative or operational analysis experience - 5+

Preferred Related Work Experience and Number of Years
Management or leadership experience - 2+

WORKING CONDITIONS

Office environment
Travel as required

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.