Summary: Reports to Assistant Treasurer/Branch Manager, but is also supervised by the Teller Supervisor and Sr. Member Service Representative. The incumbents have proven their ability to gather and evaluate information effectively to make supervisory decisions related to their own and other teller’s transactions. They have the access to override system blocks and an authorized limit. The incumbents will also act as back-up line supervisor as necessary. In addition to performing teller duties, responsibilities might include supervising tellers, cash control, regulatory reporting and audits, scheduling breaks and lunches, corrections, and proving. Under the direction of the line supervisor they will be involved in the overall training and development of tellers.

Essential Functions and Activities

• Processes all manner of member transactions accurately including safe deposit access, cash advance, teller checks, etc.
• In the line supervisor’s absence, responsible for the overall operations of the teller line; including cash ordering and flow, vault, lunch schedules, teller supervision and teller and branch proof.
• Available to answer questions from both tellers and members and make supervisory decisions related to transactions, loan payments, closing accounts, and related issues up to their authorized limit.
• Working knowledge and comfort with the various required regulatory and compliance related logs, audits, etc. at the teller line.
• Accountable to maintain a secure teller station in accordance with credit union security policy and for security measures pertaining to dual control access, vault, opening and closing procedures of the Credit Union, safety deposit boxes, etc.
• Trains tellers on teller procedures, security issues pertaining to vault and retail issues and other relevant knowledge.
• Post payments and payoffs to consumer loans.
• Oversees teller equipment (on and offline).
• Performs other duties as assigned.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability - Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation.

Business Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Customer Service - Displays courtesy and sensitivity; Manages difficult or emotional customer situations ; Meets commitments; Responds promptly to customer needs; Solicits customer feedback to improve service.

Dependability - Responds to requests for service and assistance; Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to doing the best job possible; Keeps commitments; Meets attendance and punctuality guidelines.

Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision making; process; Makes timely decisions.

Oral Communications - Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Personal Appearance - Dresses appropriately for position; Keeps self well groomed.

Problem Solving - Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.

Quality Management - Fosters quality focus in others; Sets clear quality requirements; Measures key outcomes; Solicits and applies customer feedback; Improves processes, products, and services.

Self-Management - Regulates impact of own emotions upon others; Remains focused and energized under stress; Accepts criticism and recovers quickly from setbacks; Projects realistic self-confidence in abilities.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

Physical Requirements

Normal physical requirements. Must be able to utilize a typewriter, keyboard, and adding machine.

Cognitive Requirements

Includes, but is not limited to communicate thoughts clearly, perform basic math, detect details, interpret, remember short- and long-term information, and be organized.

Special Requirements

• Accuracy in handling of cash.
• Provides high quality member service which includes member information confidentiality.

Knowledge and Experience

• High school diploma or GED preferred.
• Detail oriented.
• Knowledge of credit union policy and products
• Ability to function as a team player.
• Typing and adding machine skills.
• Proven problem solving and deductive reasoning.
• 2+ years' experience as a teller

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.