MDTA CARA I Job at Maryland Department of Transportation
**OPEN TO ALL QUALIFIED APPLICANTS **
The MDTA owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For over 50 years, the MDTA has provided Maryland’s citizens and visitors with safe, secure and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions and – most importantly – our employees to achieve these goals.
This position is responsible for handling all revenue payment types, greeting customers, opening new
E-ZPass accounts, handling questions regarding
E-ZPass/Video toll customer accounts, and selling
E-ZPass transponders to the public. The employee is responsible for providing customer service, analyzing/researching of customer accounts, data entry and performing a series of computations using office equipment such as a cash drawer, computer terminal, specialized software applications, adding machine, currency and coin counter, and transponder reader. The work requires some lifting of moderately heavy items.
This individual will receive supervision from an MDTA Customer and Revenue Agent Lead or other designated official and does not supervise other employees. This incumbent may be assigned to a rotating or permanent shift that involves evening, weekend, and holiday work.
This individual will receive supervision from an MDTA Customer and Revenue Agent Lead or other designated official and does not supervise other employees. This incumbent may be assigned to a rotating or permanent shift that involves evening, weekend, and holiday work.
The vacancies exist in Anne Arundel County/Baltimore City and Prince Georges/Montgomery Counties. The incumbent selected for the position in Prince Georges/Montgomery Counties will work a rotating schedule between the MVA/CSC in Beltsville, MD and the MVA/CSC in Gaithersburg, MD. The incumbent selected for the positions in Anne Arundel County/Baltimore City will work a rotating schedule between the
E-ZPass CSC in Baltimore, MD and MVA/CSC in Glen Burnie, MD.
The resulting eligible list from this recruitment
will be used to fill current and future vacancies in this classification throughout the agency.
MDTA employees are offered a generous benefits package including: a minimum of 10 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, and more! *May be prorated based upon start date.
MDTA CARA I position in Prince Georges and Montgomery counties begin at a rate of $46,175 annually due to a geographic pay difference.
Qualifications
MINIMUM QUALIFICATIONS:
Education: Graduation from a standard high school or possession of a high school equivalency certificate.
Experience: Two years of clerical or accounting experience involving the receipt of, handling of, and accounting for money and/or checks and credit cards in connection with commercial or government activities and including the provision of customer service to the public.
The ideal candidate will possess:
- Excellent oral communication skills required to interact with external customers and with people at various levels within an organization;
- Excellent interpersonal skills;
- Ability to respond verbally to customer inquiries;
- Ability to provide prompt, accurate and courteous service to the public;
- Ability to multi-task efficiently; and
- Ability to make accurate arithmetical calculations.
Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.
If you have held more than one (1) position at the same employer , please list each position that you held and the length of time that you held each position.
NOTE :
U.S. Armed Forces military service experience as defined under the Experience Requirement of the Minimum Qualifications may be substituted for the required experience on a year-for-year basis.
Licenses & Certifications
Applicants must possess a Class C Driver's License valid in the State of Maryland. Applicants must list the license number and date of expiration on the application.
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