We are currently seeking an Accounts Receivable Clerk to provide support to the Billing team. This full-time position will have a 40 hour/week day-shift schedule of 8:30 am - 5:00 pm, Monday thru Friday and is located at our Business office in La Verne. We welcome you to apply!

The Accounts Receivable Clerk (Level One) will provide excellent customer service to all patients of our clients. The position requires contact with insurers and patients by phone and internet for multiple practices and specialties. This position requires proficiency in learning our billing software, verifying/updating patient eligibility, and taking patient payment via credit card over the phone. Accounts Receivable Clerk (Level One) is also responsible for keeping up with changes in reimbursement policies and communicating with other A/R Team members.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list may not include all of the duties assigned.)

• Provide excellent customer service on phone calls.
• Make reasonable decisions on accounts (updating insurance, making a payment plan, calling insurance on patient behalf, etc.).
• Have accountability on accounts placed on HOLD or re-assigned.
• Verify eligibility when patient calls to give or update insurance information.
• Enter legible notes and read all prior notes before taking action.
• Verify and process credit card payments accurately.
• Assist patients as best as you can by going above and beyond.
• Identify system issues and bring to management’s attention with possible solutions and/or suggestions.
• Contribute to team goals and work on special projects.

QUALIFICATIONS:

• High School diploma or GED
• Experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Basic proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Typing skills (minimum of 40 words per minute)
• 10 key skills and basic math skills necessary
• 1+ years of experience in medical billing and collections a plus but not required

KNOWLEDGE, SKILLS, ABILITIES:

• Good phone etiquette and communication skills
• Knowledge of MS Word, Excel and Outlook.
• Ability to communicate professionally in writing and verbally.
• Warm, caring, friendly, pleasant, upbeat and professional
• Organized, multi-tasker and ability to prioritize

Job Type: Full-time

Pay: $16.20 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off
• Tuition reimbursement

Schedule:

• Monday to Friday

Ability to commute/relocate:

• La Verne, CA 91750: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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