Job title: Admissions Support Representative

Our website: hope4cancer.com

Looking for remote hire in: Texas, Nevada, Illinois, Alabama, Virginia, or Idaho.

Looking for bilingual speaking & writing capability: English and Spanish

About us

Founded in 2000, by Chief Medical Officer Dr. Antonio Jimenez, Hope4Cancer is a recognized world leader in holistic & integrative oncology. Operating two world-class cancer centers on the Caribbean and Pacific coasts of Mexico; Hope4Cancer employs over 200 staff members, devoted to the highest level of patient care. All of our doctors are M.D.s, licensed to practice in Mexico.

Featured in peer-reviewed articles and conferences worldwide, our Seven Key Principles of Cancer Therapy utilize innovative, non-toxic treatments to treat all stages and types of cancer. Our global partnerships with leading research organizations allow us to offer the latest breakthrough therapies, and more treatments under one roof than any other integrative treatment center in the world.

Summary/Objective

The Admissions Support Representative is fundamentally responsible for providing support to our patients and to our Admissions Counselors by performing a number of administrative and customer service tasks, ensuring an excellent experience for our prospective patients by providing exemplary service, information, and support.

Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide excellent customer service, including motivation, inspiration, feedback and support to prospective patients.
• Prepare treatment plans for potential patients, with accurate pricing and configurations.
• Send treatment plans and other necessary documents to patients.
• Retrieve medical records and other required documents for patients, and upload into patient database.
• Call Leads and Potentials as needed, to follow up on their submissions, or to assist them in completing the steps of our Admissions process.
• Answer initial inquiries regarding our programs and direct them to Admissions Counselors for more detailed conversations.
• Complete daily lists of Leads and Potentials needing to be contacted.
• Create and maintain accurate records in patient database.
• Perform the functions of a support staff to Admissions Counselors and Arrivals Coordinator/Specialist to provide assistance as needed.
• Achieve KPI targets set by Admissions leadership.
• Follow Admissions Team processes and Hope4Cancer company processes.
• Continuously be looking for ways to to learn and improve performance.
• Contribute knowledge and experience as input for the improvement of the Admissions team and processes.
• Expedite the resolution of patient problems and complaints.
• Other duties as assigned.

Requirements

• Excellent customer service and sales skills – by telephone, email, and SMS text
• Medical record management and HIPAA compliance
• Demonstrated ability to communicate and influence effectively across an organization
• Strong ability to multitask
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills

Supervisory Responsibility
This position has no supervisory responsibilities.

Reporting
This position reports to the Admissions Manager.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the ability to exert up to 10 pounds of force and occasionally lift and/or move up to 20 pounds. This position requires the person to be able to work at a computer workstation for 8 hours/day or more as required - making phone calls, typing, attending video conference meetings, and communicating orally with clarity with prospective patients.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday for 8 hour shift, from 9am - 5:30pm Pacific Time (with 30 min lunch), or other schedule as required by Manager. Employee will be expected to participate in weekend shift rotation schedule from 9am to 1pm Pacific Time on Saturdays, alternating with other staff in the Admissions team.

Location
Remote. Please note expected hours of work (see above).

Travel
Occasional travel may be required, e.g. to administrative office for training or meetings. Travel is expected to be 15% or less of total hours within a year.

Required Education and Experience

• High school diploma or GED.
• Experience in administrative support role for at least 2 years.
• Proven success in customer service and sales
• Fluently bilingual speaking & writing: English & Spanish

Preferred Education and Experience

• Experience in medical field is an asset
• Experience in telephone sales is an asset

Additional Eligibility Qualifications
None.

AAP/EEO Statement
Hope4Cancer provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics.
Discrimination of any type will not be tolerated.

Other Duties

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time;

• This description reflects management assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned;

• This job description is subject to change at any time.

NOTICE TO APPLICANTS/EMPLOYEES

Hope4Cancer, Ltd.

Please take notice that the Company collects certain information about you. For more information on the Company’s policies, please refer to the Company’s privacy policy on its website (for job applicants) and as provided by management (for employees).

California’s California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”) provide California applicants and employees with certain rights:

• Knowledge of information collected;

• Deletion of information collected;

• Opt-out of information collected;

• Opt-in of information collected;

• Correction of information collected;

• Go to court;

• Limit use of information collected;

• Not to be discriminated or retaliated against for exercising rights under the law.

Where We Get Your Information From.

The Company collects information about you from the following sources: 1) you; 2) prior employers, references, recruiters, job-related social media platforms; 3) third-party sources of demographic information; 4) third-party companies, such as background check companies, drug testing facilities; 5) claim administrators and investigators, and 6) publicly available sources, such as public social media profiles on LinkedIn, Twitter or Facebook. Depending on the Company’s interactions with you, we may or may not collect all of the information identified about you.

The Personal and Sensitive Personal Information That We Are Collecting.

We are collecting the following information:

• Identifiers, such as name, government-issued identifier (e.g., Social Security number), and unique identifiers (e.g., employee ID);

• Personal information, such as real name, signature, SSN, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, passport number, federal identification authorizing work in the United States, access and/or passcodes, insurance policy number, education, employment, employment history, bank account number, other financial information, medical information, or health insurance information;

• Characteristics of protected classifications under California or federal law through voluntary disclosure, such as age, marital status, gender, sex, race, color, disability, citizenship, primary language, immigration status, military/veteran status, disability, request for leave, and medical conditions. Such information will only be collected as permitted by applicable law and will not be used to make hiring or promotion decisions;

• Commercial information, such as transaction information and purchase history (e.g., in connection with travel or other reimbursements [or purchases from Company]);

• Internet or network activity information, such as browsing history and interactions with our online systems and websites and any personal information that you provide while accessing the Company’s computer systems, such as personal credit card information and passwords;

• Geolocation data, such as device location from usage of the Company’s devices;

• Biometric information related to access to the Company’s secured access points;

• Audio, electronic, visual, and similar information;

• Professional or employment-related information, such as work history and prior employer;

• Work performance information;

• Non-public education information; and

• Inferences drawn from any of the Personal and Sensitive Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

How Your Personal and Sensitive Personal Information is Used.

We may use Personal and Sensitive Personal Information:

• To operate, manage, and maintain our business;

• For hiring, retention, and employment purposes;

• To otherwise accomplish our business purposes and objectives, including, for example:

o Emergency services;

o Conducting research, analytics, and data analysis;

o Maintaining our facilities and infrastructure;

o Quality and safety assurance measures;

o Conducting risk and security controls and monitoring;

o Protecting confidential and trade secret information;

o Detecting and preventing fraud;

o Performing identity verification;

o Performing accounting, audit, and other internal functions, such as internal investigations;

o Complying with the law, legal process, and internal policies;

§ Maintaining records;

§ Claims processing;

§ Responding to legal requests for information and subpoenas; and

§ Exercising and defending legal claims.

• Any other purposes authorized by the California Privacy Protection Agency, California or Federal law.

We may or may not have used Personal and Sensitive Personal Information about you for each of the above purposes.

Sharing of Personal Information.

We may share your personal information for the business purposes described in this Notice with the following parties:

• Affiliates and Subsidiaries: We may share your personal information with our affiliates and subsidiaries.

• Service Providers: We may share your personal information with service providers, such as recruiters, pre-employment screening services, third-party benefits administrators, payroll processors, background check providers and others.

• Governmental Authorities: As required by law or legal process, we may share your personal information with federal or state regulatory agencies, law enforcement, courts and other governmental authorities.

• Professional Advisors: We may share your personal information with our professional advisors, such as auditors and law firms.

• Parties Involved with Business Transfers: We may share your personal information to third parties in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).

In accordance with our policies and procedures, we will not discriminate or retaliate against you if you choose to exercise any of your rights under the CCPA or CPRA.

Selling of Personal Information.

The Company DOES NOT sell your personal information.

Data Retention.

The Company retains the information it receives about you for a period of up to 2 years, unless a shorter or longer period is required by California or Federal law.

For Inquiries and/or to Submit Requests for Information, Deletion or Correction.

Please contact either: (1) Hope4Cancer, Ltd., 2514 Jamacha Rd, Ste 502-153, El Cajon, CA 92019 or (2) toll-free at 1-833-464-6469 for inquiries about the Company’s policy, or to submit your requests for information, deletion or correction.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you available to work Monday-Friday from 9am - 5:30pm Pacific Time? (includes 30 min lunch). i.e. 11am - 7:30pm Central Time

Experience:

• Administrative: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Location: Remote

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