• Adheres to all ChapCare’s Policies and Procedures.
• Conducts self in a manner that represents ChapCare’s core values at all times.
• Maintains a positive and respectful attitude with all work-related contacts.
• Communicates regularly with her/his immediate supervisor about Departmental and ChapCare concerns.
• Consistently reports working prepared to perform the duties of the position.
• Meets productivity standards and performs duties as workload necessitates.
• To train on all Learning Management Systems (LMS) by self-learning models from ChapCare’s electronic medical records, EPIC/OCHIN.

• Performs data collection for assessment purposes under the direction of an RN or clinician.
• Prepares the exam room and workstation for clinicians; cleans and stocks rooms in between patients.
• Prepares the patient and assists the clinician with exams and procedures when needed.
• Administers injections and diagnostic tests/referrals as ordered, including immunizations, completing lab and x-ray requisitions, and other services ordered by the clinician.
• Documents all immunizations according to standards.
• Performs diagnostic and laboratory tests including, but not limited to, audiometry, EKG, spirometry, urine dips, acu-check, urine HCG, hemocue hemoglobin, etc. according to ChapCare competency standards.
• Performs age-appropriate screening as needed or as directed by the clinician.
• Performs end-of-shift tasks for room closure and equipment.
• Answers patient calls and routes messages to appropriate provider in EMR
• Appropriately documents patient information in EMR according to policies and procedures and training manuals.
• Answers call from pharmacies, or responds to faxed requests from pharmacies and appropriately routes refill requests to providers
• Provides assistance to RN/LVN/providers in managing walk-in patients.
• Assures efficient patient flow by ongoing assessment of clinician schedule and working with other staff to minimize patient waiting time.
• Follows ChapCare standards for Universal Precautions when working with potentially infectious materials (blood or body fluids).
• Schedules patients appropriately.
• Works as part of a care team to coordinate and prioritize care for Population Management.
• Advises patients on options for referrals or immediate interventions, which include:
• Advises patients on options for referrals or immediate interventions, which include:
  • Immediate referrals for care
  • Same-day appointments
  • Routine appointments
  • Patient education
  • Notify providers for follow-up care.
• Alerts designated person to needed supplies/equipment.
• Reports any safety hazards.
• Creates telephone encounters with patients from Population Management reports.
• Fosters an environment that promotes trust and cooperation among all staff of ChapCare.
• Enforces clinic policies and procedures to ensure that the principles of ChapCare are implemented.
• Maintains confidentiality of all patient and employee information to all except the other designated employees.
• Informs of matters of general interest and problem areas as such are determined or discovered.
• Attends all ChapCare mandatory meetings and other meetings as requested.
• Participates in customer service-related issues and adheres to ChapCare customer service values.
• Performs miscellaneous job-related duties as assigned.
• Performs other related duties as required.

• Completion of a formal Medical Assistant program.
• Current CPR certification required.
• Current Medical Assistant Certification (CCMA-C or CCMA-AC) required.

• 2-3 years experience in a medical setting.
• Previous experience working in an outpatient clinic or doctor’s office preferred.

• Displays cheerful demeanor and makes positive comments when on duty.
• Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.
• Displays courteous and professional behavior in all interactions with the public.
• Works cooperatively with other staff members.
• Displays flexibility in accepting, changing, or carrying out assignments.
• Adheres to dress code expectations, including fragrance-free requirements.
• Displays sensitivity in a multi-cultural environment.

ChapCare is a network of HRSA-funded community health centers that has provided medical services to countless under-insured and uninsured residents of the San Gabriel Valley for over 22 years. ChapCare provides comprehensive primary healthcare services including medical, dental, and behavioral health services to almost 16,500 patients per year. The organization utilizes state of the art equipment such as Electronic Health Records to ensure that our patients receive the highest quality of care. ChapCare has grown substantially over the last few years to meet the increasing need for services in the San Gabriel Valley. New health center locations are now open in South El Monte, El Monte, and Monrovia. ChapCare also offers free health insurance enrollment assistance through a Covered California Navigator Grant. Our Certified Enrollment Counselors assist community members enroll in health insurance plans available under the Affordable Care Act (ACA) at select health centers in Pasadena, El Monte, and Monrovia. During the COVID-19 Pandemic, ChapCare has answered the call as a public health resource for our community. Many of our healthcare services can now be delivered through telehealth options such as telephone visits. In addition, ChapCare offers COVID-19 testing options for its patients and the community. ChapCare also regularly sanitizes its facilities following all safety guidelines set forth by CDC, state, and local health officials.