Medical Assistant - Remote Telemedicine Job at Pediatric Associates
PRIMARY FUNCTION: Answer incoming calls from our patients to provide outstanding customer service in support of our mission, goals and values.
ESSENTIAL FUNCTIONS OF THE JOB: (This list may not include all of the duties that may be assigned.)
1. Answer incoming calls by welcoming patients with a professional, upbeat, friendly attitude.
2. Follow prepared scripts based on call type.
3. Register new patients by gathering pertinent information and entering into XPM system.
4. Verify insurance coverage and information.
5. Set patient appointments upon request and identify future visits.
6. Document accurately and efficiently within all systems (XPM, CRM, EHR).
7. Document all questions and messages for Clinicians and label them properly using our telephone communication access protocol.
8. Data entry and maintenance of customer data bases.
9. Properly obtain and confirm patients/caller information abiding by HIPPA law.
10. Collect all necessary and pertinent information over the phone to facilitate timely and accurate physician follow-up.
11. Complete any necessary referrals requested by telephone contact for provider approval.
12. Provide customers with product and service information.
13. Respond to patient inquiries.
14. Research required information using available resources.
15. Communicate with offices when necessary.
16. Handle customer complaints and other customer support related issues, and provide customers with proper solution.
17. Meet established standards within all performance criteria.
18. Attend any necessary training/meetings to be up to date on protocol changes and available training.
19. Other duties may include, but not limited to, outbound calls, copying, faxing, etc.
Below are additional functions of the job for Patient Contact Center Representatives that will perform as clinical agents: (This list may not include all of the duties that may be assigned.)
20. Provide medical guidance via telephone using our telephone communication access protocol, clinical triage algorithms, and clinical judgment.
21. Document all medical advice given over the phone.
22. Schedule appointments using clinical prioritizing protocols and our scheduling policies.
Education: High School diploma or equivalent. Medical Assistant diploma required
Licensure/Certification: MA diploma or certificate
Location: Pediatric Associates · Clinical Advice Line
Schedule: Full Time, After-Hours
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
ESSENTIAL FUNCTIONS OF THE JOB: (This list may not include all of the duties that may be assigned.)
1. Answer incoming calls by welcoming patients with a professional, upbeat, friendly attitude.
2. Follow prepared scripts based on call type.
3. Register new patients by gathering pertinent information and entering into XPM system.
4. Verify insurance coverage and information.
5. Set patient appointments upon request and identify future visits.
6. Document accurately and efficiently within all systems (XPM, CRM, EHR).
7. Document all questions and messages for Clinicians and label them properly using our telephone communication access protocol.
8. Data entry and maintenance of customer data bases.
9. Properly obtain and confirm patients/caller information abiding by HIPPA law.
10. Collect all necessary and pertinent information over the phone to facilitate timely and accurate physician follow-up.
11. Complete any necessary referrals requested by telephone contact for provider approval.
12. Provide customers with product and service information.
13. Respond to patient inquiries.
14. Research required information using available resources.
15. Communicate with offices when necessary.
16. Handle customer complaints and other customer support related issues, and provide customers with proper solution.
17. Meet established standards within all performance criteria.
18. Attend any necessary training/meetings to be up to date on protocol changes and available training.
19. Other duties may include, but not limited to, outbound calls, copying, faxing, etc.
Below are additional functions of the job for Patient Contact Center Representatives that will perform as clinical agents: (This list may not include all of the duties that may be assigned.)
20. Provide medical guidance via telephone using our telephone communication access protocol, clinical triage algorithms, and clinical judgment.
21. Document all medical advice given over the phone.
22. Schedule appointments using clinical prioritizing protocols and our scheduling policies.
Education: High School diploma or equivalent. Medical Assistant diploma required
Licensure/Certification: MA diploma or certificate
Location: Pediatric Associates · Clinical Advice Line
Schedule: Full Time, After-Hours
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.