Who We Are

American Pain Consortium’s mission is to empower providers to deliver exceptional patient care.

As an employer, our mission is to empower every member of our team to realize their maximum professional potential and create an environment conducive to our shared success. As we look to partner with providers and add value, we also look to add value to our growing team by hiring the brightest minds in the business. We truly understand that our most valuable assets are our team members. American Pain Consortium started in 1993 with a passionate physician who has built a team of leadersto committed to developing the company around passionate, career-driven people and we are proud to boast an organization comprised of them.

Essential Duties & Responsibilities

• Greet and check-in patients and visitors, check-out and schedule patients for follow-up care, and complete registration for each patient according to service being performed and location of care
• Order appropriate labs for new patient visits and file completed intake sheets.
• Coordinate day-to-day operations of medical records flow of information and maintain a good working relationship with departments.
• Copies, Scans, indexes, and routes documents. Document critical information to ensure prompt authorization, referrals, and scheduling as needed.
• Timely prepares and accurately completes requested tasks including, but not limited to, developing documents, letters, reports, and spreadsheets.
• Prepare documents and mails via Certified mail.
• Capable of scheduling multiple services while balancing departmental resources, utilization requirements, and addressing physician/patient requests or needs.
• Answer the phone, triaging calls, and dispatch callers to the appropriate areas where applicable and utilizes technology appropriately to assure timely call answering.
• Maintains call stats according to unit standards and work to help the team achieve statistical goals.
• Assist in various clerical and other duties in our patient-centered facility
• Enter patient demographic and insurance information into the Electronic Medical Record (EMR) and scanning patient documentation into their chart
• Customer service focus and empathetic care to the incoming patient population

Minimum Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and/or Experience Requirements

• Experience with check in, scheduling, and check out functions within the Healthcare Industry preferred
• Experience with an EMR system a plus.
• High school diploma

Competencies

To perform the job successfully, an individual should demonstrate the following, which is included, but not limited, to:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Respect for Others - Treats patients, physicians, and colleagues in a professional, respectful, compassionate manner
• Respect for Privacy - Handles all patient, company, and staff information in a confidential manner compliant with all state and federal regulations and the APC Code of Conduct.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing and/or walking 30% of time
• Sitting 70% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching.

Supervisory Responsibilities

This position has no supervisory responsibilities

Benefits (Work Perks)

Included for all full-time positions

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• Matching 401K plan
• Other

Equal Employment Opportunity

American Pain Consortium Management, its affiliates, and subsidiaries are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
The ASC is a covered entity under the CMS Covid-19 Vaccination requirements. Candidates will need to present Covid-19 vaccination status upon hire. Approved Medical and Religious exemption(s) are observed in accordance with the regulation.

Application Question(s):

• What are your salary expectations?
• Will you be able to reliably commute to Indianapolis, IN for this job?

Education:

• High school or equivalent (Preferred)

Work Location: One location

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