Medical Records Clerk Scanner Job at Mercyhealth
Overview:
This position is accountable for sorting and scanning medical record documents into the electronic medical record, providing MyChart support to our customers and processing all medical record requests according to the department procedures. Responsibilities:
Mercyhealth is committed to offering our partners a best place to work and continually evaluates new programs and benefits. We have been recognized locally, regionally and nationally for helping our workers achieve a work/life balance through benefit offerings and innovative programs.
- Full-time / 1.0 FTE / 80 hours biweekly
- Day shift / 8a-5p
- Monday - Friday / No weekends or holidays
- Mercyhealth hospital - Janesville
This position is accountable for sorting and scanning medical record documents into the electronic medical record, providing MyChart support to our customers and processing all medical record requests according to the department procedures.
- Sorting, scanning and indexing MHS approved documents while maintaining accuracy and consistently.
- Responsible for routing deficient documents to the proper clinics.
- Accurately complete scanning competency evaluation and will be monitored by QA standards.
- Research and resolve MyChart questions received both internally from Mercy Health System partners and externally from MHS patients.
- Process incoming requests via e-mail, voicemail, telephone or online messaging for MyChart account activation and proxy access from patients.
- Route computerized requests for paper medical record retrieval.
- Process medical record requests.
- Greet customers to the department and assist them as necessary.
- Answer department telephones and route calls if necessary.
- Provide coverage within the department as needed.
High School graduate or equivalent
Must have general knowledge of all medical documents and medical terminology.
Special Physicial Demands:
Must have general knowledge of all medical documents and medical terminology.
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach ; climb and balance; stoop, kneel, crouch, and crawl; and talk and hear. The employee is occasionally required to sit. The employee must exert up to 25 pounds of force occasionally. Specific vision abilities required by this job include frequent close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Culture of Excellence Behavior Expectations:
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach ; climb and balance; stoop, kneel, crouch, and crawl; and talk and hear. The employee is occasionally required to sit. The employee must exert up to 25 pounds of force occasionally. Specific vision abilities required by this job include frequent close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Mercyhealth is committed to offering our partners a best place to work and continually evaluates new programs and benefits. We have been recognized locally, regionally and nationally for helping our workers achieve a work/life balance through benefit offerings and innovative programs.
Our unique workplace Culture of Excellence is built upon:
- Employee engagement, empowerment and growth
- Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better
- An atmosphere of caring and quality that cascades throughout the organization
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