SOS is proud to be the largest Federally Qualified Health Center in Orange County to combine wrap-around social services with health care. We have 6 community health centers in Costa Mesa, Newport, Anaheim, Santa Ana and Mission Viejo.

Our Bilingual Medical Records department is essential in helping to ensure our patients are getting the best level of care by having complete medical records on file.

We have 1 opening for a full time Bilingual Medical Records Coordinator. Starting pay within this range will vary depending on the job-related knowledge, skills, and experience.

JOB SUMMARY:

Working in conjunction with the medical clinic staff, this position compiles, processes and maintains medical records in accordance with medical, administrative, legal and regulatory standards of the current health care system. Responds to requests for records from authorized parties and secures patient releases or checks that appropriate releases are on file. Sends records via appropriate method to off-site clinicians or other medical sites. Maintains documentation of all transactions. Works with patients as needed to provide excellent customer service and timely responses. The Medical Records Coordinator works in the team-based model of care.

RESPONSIBILITIES:

• Manages the care of patients in collaboration with other health professionals and members of the health care team in order to make decisions about treatment and attain health goals.
• Ability to perform all verbal communication tasks in English and Spanish.
• Answers incoming calls and processes requests for records from internal or external sources.
• Performs job function in accordance with the departmental policy and procedures.
• Protects the security of medical records to ensure that confidentiality is maintained.
• Processes patient hospital discharge documents.
• Reviews incoming/outgoing records for completeness, accuracy and compliance with regulations.
• Compiles and organizes patient information in such a way as to provide data for research or cost analysis and quality improvement efforts.
• Releases information to persons and agencies according to HIPAA regulations including the processing of subpoena and court-related requests.
• Processes and prepares related business and government forms.
• Works in conjunction with the Referrals department to analyze and subsequently obtain outstanding medical records.
• Performs weekly analysis of the number of outstanding medical records.
• When obtained, scans and then indexes records to the appropriate patient record.
• Stays abreast of any new changes to HIPAA laws and adjusts practice accordingly, informing supervisor in the process.
• Reports incidents and issues to supervisor or manager immediately.
• Adapts to changes or unusual circumstances to promote cooperation and minimize disruption to working environment.
• Attends training sessions as needed. Attends and contributes to department, team, and other clinic meetings
• Completes all administrative duties and other duties as assigned by supervisor.
• Works overtime if requested and authorized.

EDUCATION and / or EXPERIENCE:

• High school diploma or GED required
• Has at least 2 years of medical records experience, including working with public, provider/doctor requests and subpoenas.
• Has previous experience working with Electronic Health Records system (EHR)
• Knowledge of medical terminology, medical codes and vocabulary
• Ability to communicate effectively both orally and in writing
• Bilingual in English and Spanish is required
• Works successfully and respectfully with patients of diverse backgrounds and cultures; to include mentally ill, well and recovery patients and those experiencing homelessness.
• Knowledge of the Patient Centered Medical Home model of care is preferred
• Ability to establish work priorities to meet established deadlines
• Must be detail oriented
• Must be well versed in HIPAA laws with regard to medical records.

What do we offer? A competitive salary and a generous benefits package for our full time team members which includes Health Insurance options covered at 100% cost for team members; We have group Medical, Dental and Vision, Flexible Spending Accounts, Basic Life insurance/AD &D, Voluntary Life Options, Long Term Disability, 403b Retirement Plan with employer match, EAP, Global Travel Assistance, Supplemental Accident, Critical Illness and Hospitalization plans offered, Tuition Reimbursement, 10 Paid Holidays, 10 Paid Vacation days and up to 6 paid Sick days per year.

All qualified candidates will be subject to an employment/education/criminal background check and must be able to provide proof of required vaccinations which include: COVID-19 Vaccination, TB Test, Annual Flu vaccination and MMR. As a Healthcare organization all team members are to provide Proof of COVID-19 Vaccines & Booster or complete waiver. SOS will provide vaccines to new employee's if needed at no cost.

Job Req # 202305MRC1

Job Types: Full-time, Temporary

Pay: $17.25 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Medical records: 1 year (Preferred)
• Healthcare: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Newport Beach, CA 92660

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