Member Director - Full Time Job at YMCA of Stamford
Summary
This position supports the work of the Y, a leading nonprofit committed to strengthening the community through youth development, healthy living, and social responsibility. Directs all aspects of membership for the association including recruitment of new members, retention of existing members, and supervision of assigned staff. Develops, plans, and implements new procedures and methods to achieve strategic goals in increasing membership and retention.
Duties
Requirements
Nice To Haves
Cause-Driven Leadership Competencies
Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivate relationships to support fund-raising. Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailor communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support. Operational Effectiveness: Provides others with frameworks for making decisions. Conduct prototypes to support the launch of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress. Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
This position supports the work of the Y, a leading nonprofit committed to strengthening the community through youth development, healthy living, and social responsibility. Directs all aspects of membership for the association including recruitment of new members, retention of existing members, and supervision of assigned staff. Develops, plans, and implements new procedures and methods to achieve strategic goals in increasing membership and retention.
Duties
- A Bachelor's degree in Business Administration, Marketing, or related is required, and/or equivalent experience.
- Must have a minimum of 4-5 years of experience in sales, 3-4 years in sales development (developing a strategic sales plan), and a proven track record of taking initiative and innovative approaches to surpass challenging performance goals.
- Must have strong interpersonal skills with the ability to build rapport and credibility quickly, as well as 2-4 years of experience leading a sales team producing desired results.
- Excellent presentation, writing, and negotiation skills are essential to success in this position. Must possess an entrepreneurial spirit with the ability to demonstrate flexibility in a rapidly changing, fast-paced, and often ambiguous work environment. The position requires a varied work schedule, including evenings and weekends.
- Candidate must be knowledgeable and keep current with center program offerings and the scope of options available to member's membership pricing structure).
- The Membership Director demonstrates caring, honesty, respect, and responsibility while providing a quality member experience for program participants and members.
Requirements
- Implements membership strategies for the recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Recruits, hires, trains, develops, schedules, and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in, and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicate changes to staff. Coordinates with the business office as necessary on financial transactions.
- Marketing efforts to maximize enrollments and provide ongoing support to Program Directors
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Leads assigned aspects of the fund-raising campaign.
- Participates in staff meetings and/or related meetings.
- Performs other duties as assigned by the direct supervisor and CEO.
Nice To Haves
Cause-Driven Leadership Competencies
Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivate relationships to support fund-raising. Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailor communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support. Operational Effectiveness: Provides others with frameworks for making decisions. Conduct prototypes to support the launch of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress. Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
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