• Outreach to perspective health plan members with the goal of engaging and enrolling into the OnTrak program (expected 125+ calls per day)
• Attend trainings as needed
• Documentation and keep records regarding all interaction with members
• Performs other duties as assigned

• High school diploma
• 1 or more years of experience in outbound sales to consumers
• Must be technically savvy and able to utilize multiple applications at one time.
• Microsoft Office experience
• Great phone presence, including the ability to:
  • A demonstrated ability to establish trust quickly
  • Ability to overcome objectives and be persuasive over the phone
  • Engage and motivate using patience and conversational approach
  • Convey confidence and a positive attitude

• A quiet, private, distraction-free home office work environment
• A reliable high-speed internet connection (cable, DSL, or fiber) with speeds of at least 10Mbps download and 5Mbps upload. Most positions will require that you be hard-wired to your internet access and Wi-Fi will be disabled. Traveling with your computer is not allowed unless travel is required for the position.
• Discipline to work from home while following a set schedule

• Background check clearance

Ontrak Health’s values are our guiding principles:

At Ontrak Health, everyone is committed and accountable for making a positive impact on people’s lives every day. We use predictive analytics to identify health plan members with unaddressed behavioral health conditions that worsen chronic disease, then engage, support, and guide these members to better health outcomes with our whole-person approach. This responsibility enables us to stay aligned as we drive the business forward while being accountable to our actions.

We’re seeking innovative compassionate, hard-working people-lovers to join our agile team. If innovating and driving digital transformation in the field of patient care is something you’re passionate about and you thrive on change to create business value, we encourage you to join our mission to improve the health and save the lives of as many people as possible.

Leveraging care and engagement to make an impact is the most important thing we do.
You'll be an integral part in creating deeper engagements for our customers with unique life challenges. Every member of the Ontrak team contributes to accomplishing our goals and upholding our people-centric standards that drive proven, durable outcomes. Ontrak delivers high-quality personalized care that is designed to ensure long-term, sustainable success.

Delivering on our promises with integrity and the assistance of AI enabled technology sets us apart as the new face of mental health.
Our model is research-based, and we are invested in staying on the leading edge of treatment. You'll help us break down barriers and stigmas associated with mental health, provide proven cost savings for health plans, and sustainable lifestyle changes that gives individuals back control of their lives.

Diversity, equity, and inclusivity are paramount in our outcomes and workforce landscape, providing welcomed perspectives and unique career paths.

As we continue to evolve, stay on the forefront of technology, and impact lives, we are seeking people with a desire to be change agents, bring individuality and insight, and create innovation through diverse experiences and ideas. Join our team of stars and soar to the next level with Ontrak Health. We have an unwavering commitment to recognizing and promoting within.

Join our Ontrak Health Team

Providing an excellent compensation and benefit packages are essential to ensuring individual and family peace of mind.
In addition to a competitive wage, we offer comprehensive benefits including medical, dental and vision insurance; a 401(k) plan; paid holiday, vacation, and sick time; flexible spending accounts; Basic Life/AD&D, Employee Assistance Program, Pet Insurance and Travel Assistance Program and more.

Ontrak Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

A Software Engineer will have access to Protected health information (PHI). Under the U.S. law, PHI is any information about health status, provision of health care, or payment for health care that is created or collected by a Covered Entity (or a Business Associate of a Covered Entity) and can be linked to a specific individual. Electronic protected health information (ePHI) is any PHI that is created, stored, transmitted, or received electronically. In this role, you will need to attend to all forms of PHI with the proper safeguards in accordance with company policies can procedures in alignment with regulations such as the Health Insurance Portability & Accountability Act (HIPAA).

Notice to candidates: Protecting Against Recruiting Scams

In recent years, online recruitment scams have increased in frequency, impacting both applicants and employers. To help protect yourself against potential scammers, please note the following recruitment practices employed by Ontrak Health:

• Ontrak Health requires that applicants apply directly through the career portal on our Careers website before any interviews take place. This website is a location where applicants can securely complete an online application, upload a resume, and answer a few general questions.
• Ontrak Health screens applicants through a combination of over-the-phone and video.
• Ontrak Health will never ask a candidate for payment of any kind as part of the hiring or onboarding process. Likewise, we will never send checks to applicants to secure a job or cover expenses for a home office, either as an employee or contractor.
• Ontrak Health will not request an applicant to share sensitive personal information, such as a government identification number, over the phone or by email until a formal written offer letter is signed by the applicant.