Member Services Representative Job at Christus Health
Job Description
Summary:
This position is to provide service and support to our managed care customers through verbal or written communication. This position acts as the primary liaison both telephonic and in-person between all members and the plan
- Assists in training new Member Services Representatives on job specific roles and responsibilities
- Handles escalated calls
- Serves as floor and general supervisor; directing phone flow and taking representative questions to help with call management
- Delegates work to Representatives as needed
- Monitors Representatives for quality and training purposes
- Handles system emergencies with direction from IT department and/or appropriate vendor
- Assists with Representative task assignments in the Manager's absence
- Assists in disseminating information to staff as needed
- Monitors call traffic and makes adjustments based on call center traffic patterns
- Performs other related duties and special projects as requested
- All other duties assigned by management
- Collaborate with and maintain open communication with all departments within CHRISTUS Health to ensure effective and efficient workflow and facilitate completion of tasks/goals
- Follow the CHRISTUS Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
Requirements:
- High School Diploma or equivalency required
Work Type:
Full Time
Req. No
128566
Job Title
Member Services Representative
Market
CHRISTUS System Office
Category
General Operations
Facility
CHRISTUS Corp Health Plan 919 and 909 Buildings
Address
919 Hidden Ridge
Irving, TX 75038
US
Irving, TX 75038
US
Type
FULL TIME
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