The Manhattan Club, New York City’s first Timeshare property is seeking a Member Services Specialist for their call center located in East Stroudsburg, PA.

A residence-style Boutique Timeshare, the Manhattan Club provides endless possibilities for the enjoyment of its guests. The Manhattan Club introduces a unique experience; blending a vacation ownership retreat with a luxury suite hotel. Centrally located in midtown Manhattan, it is convenient to many of New York City’s extraordinary and exciting attractions, encouraging our Owners and Guests to experience the pace of the City by day and feel the pulse of the City by night.

The Member Services Specialist is responsible for answering individual Owner questions as well as researching, making, canceling and/or rescheduling reservations. Member Services Specialists will also assist our Exchange Specialist with additional tasks such as creating or modifying reservations for transient guests.

Primary Responsibilities

· Answer incoming calls in a professional manner from Owners who are either asking questions regarding their individual contract or are looking to make, cancel and/or reschedule a reservation; document call in PMS system.

· Maintain a callback file and follow through on issues, challenges, etc. with the appropriate individual.

· Ability to handle irate clients in a professional manner.

· Ability to multi-task

• Other duties as assigned by management.

Requirements

• Proven customer service experience and excellent communication skills including oral, verbal, and written.
• Basic analytic and arithmetic skills.
• Familiarity with Microsoft Windows applications such as Word and Excel.
• Must be self-motivated with strict attention to detail.
• Ability to work independently and with minimal supervision.
• Strong problem solving and troubleshooting skills in order to resolve Owner and Guest issues that may arise.
• Professional appearance and excellent attendance and punctuality.

· Excellent time management skills; ability to prioritize work and work in a fast-paced environment.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

COVID-19 considerations:
All high touch points are sanitized regularly.

Ability to commute/relocate:

• East Stroudsburg, PA 18301: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)

Work Location: In person

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