Member Strategy Specialist Job at American College of Cardiology (ACC)
The Member Strategy Department is responsible for partnering with member leaders to identify & develop member-driven strategic initiatives within the College. The department also partners internally with ACC staff leads to implement member-driven initiatives within the College.
The Member Strategy Associate (MSA) is responsible for the growth and development of assigned Sections of the ACC. The MSA develops and implements annual operational plans that support organizational strategic plans. The MSA drives programs for assigned member sections which increases member value and satisfaction, active section participation, and product and program sales. The MSA will manage work groups of assigned member sections, and assist with the work of assigned member councils.
This position is based in Washington, DC where we have a hybrid work environment (roughly 40% of the time in the office).
Major Duties & Responsibilities:
- MSA to the Cardiovascular Team Council and Section, cardiovascular care team member segments (Associate of the ACC, Cardiac Care Associate, and Partners in Care memberships).
- Partner with Council and Workgroup Chairs in planning and executing various member initiatives and programs.
- Organize, facilitate, and attend conference calls/meetings, prepare meeting materials, minutes, action items, and follow-up.
- Develop, implement, and update annual strategic plans and define key programmatic initiatives, including measurable outcomes.
- Identify and successfully engage potential external partners and stakeholders to support ongoing member strategic activities.
- Plan and implement all logistics for meetings as needed, including Council meetings, Section meetings, workgroup meetings, Annual Meeting events, etc.
- Identify revenue opportunities to support new, and on-going, programmatic efforts.
- Monitoring and maintain budget accountability and deliverables for assigned projects.
- Work with relevant member leaders and staff to ensure that the appropriate measures have been identified to monitor the well-being of the sections and work groups.
- Work with relevant member leaders and staff to ensure that the strategic and operational plan aligns with the College mission and strategy.
- Utilize AMS software to generate membership reports and target lists for outreach efforts.
- Serve as the College’s staff expert on the assigned groups’ needs for other staff and key stakeholders. Work closely with staff from all departments within the College to support member driven programmatic initiatives.
- Other duties as necessary in support of member strategy activities.
Required Qualifications:
- Bachelor’s degree.
- At least 5 years of progressive experience in association management, nonprofit, healthcare industry, or related industry, including experience working with high-level stakeholders. Graduate level degrees may be considered in lieu of experience.
- Demonstrated success with program, project, or event management in a professional environment.
- Proven experience with developing and supporting committee/council/group activities; including preparation of meeting materials and relevant follow-through on activities.
- Excellent verbal and written communication skills including grammar, spelling, and proofreading.
- Ability to initiate and persevere on multiple, complex projects with minimal supervision.
- Experience with developing budgets and operational plans for programs.
- Ability to follow through on assignments/duties in a timely and complete manner.
- Diplomatic communication skills with members, member leaders and staff leaders.
- Adaptable and flexible; able to work in challenging and changing circumstances.
- Strong skills with Microsoft Word, Power Point and Excel.
- Work effectively in a team, matrix environment.
- Flexibility for early morning or late evening conference calls when necessary.
- Ability to travel 3-4 times per year.
Desired Qualifications:
- Experience managing a volunteer committee or member group desired.
- Some knowledge or proven acumen to learn about the educational and training track required to become a cardiologist, career options available within the profession.
- Membership database administration experience. Ideally an AMS system such as Personify.
- Experience with Salesforce CRM.
- Management experience in healthcare industry or nonprofit association.
About Us:
At the American College of Cardiology, we bring our hearts to work.
We are a 500-person organization dedicated and committed to our mission to transform cardiovascular care and improve heart health for the past 70 years. When you join our team, you become part of a passionate culture that envisions a world where innovation and knowledge optimize cardiovascular care and outcomes.
Every day, we are committed to supporting our more than 56,000 members and their patients around the globe and in doing so, ensure our staff have a positive environment of teamwork, collaboration, professionalism and excellence. To learn more about why ACC has been recognized as one of Modern Healthcare's Best Places to Work in Healthcare please visit our site at: www.acc.org/jobs.
What We Offer:
ACC values all members of our College family, including ACC staff. As the foundation of the organization, ACC staff enjoy world-class benefits and a culture of work-life balance. Our benefit offerings include insurance (medical, dental, vision, basic life, and short- and long-term disability, and supplemental options), generous paid time off (pre-loaded vacation and sick, 12 holidays and an organizational shut-down during the last week of the year, parental leave, 2 community service days, and half-day summer Fridays), tuition assistance and a very competitive 10% retirement contribution after a year of service, and much more! You can visit our careers site for an overview of our full offerings: https://www.acc.org/about-acc/jobs-at-the-acc. Please note that these offerings may change at any time.
COVID Considerations:
As an employer in the public health space, and an organization that serves members who are essential medical personnel, ACC requires all staff to be fully vaccinated against COVID-19 upon hire. Proof of vaccination will be required. Individuals can request an exemption from this requirement due to a medical condition or sincerely held religious belief, and those requests for reasonable accommodations will be evaluated individually.
ACC is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. All employment is decided on the basis of qualifications, merit and business need. Equal Opportunity Employer, including individuals with disabilities and veterans.
ACC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact Crystal Nott, Sr. Director, People Resources & Engagement at cnott@acc.org or (202)375-6423.
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