General Function: The Member Services Specialist is responsible for the day-to-day implementation of Member Services through the Front Desk. They are the daily “face” of the Cortland YMCA, having the most direct interaction with members. This is also the position where daily cash flow is received and processed. Daily maintenance of the Front Lobby area is also included. Most importantly, the Member Services Specialist sees to the needs of members through direct action or coordination through the YMCA staff.

Requirements: The Member Services Specialist should be an organized and outgoing individual who has good people skills. They should also be comfortable and knowledgeable with speaking and listening to people, as member interaction is a constant occurrence. Computer skills are required. Must have good attention to detail.

Job Responsibilities:

• Day to day logging of member attendance by logging them in to the scanning computer and enforcing day fee policy for nonmembers.
• Answering the phones, transferring or recording messages for YMCA staff.
• Responsible for knowledge of all activities, programs, and details for YMCA programs and events.
• The accurate input of daily cash transactions to ensure proper accounting.
• The accurate input of program registrations and payments in to computer software.
• Speaking and listening to members to promote a healthy Member Service relationship and environment.
• Maintain a professional and clean appearance in the front lobby area. This includes personal appearance according to dress code.
• Assist YMCA Staff with word processing and other related duties.
• Attend regular staff meetings to update on new programs, new trainings, etc.
• Keeping an accurate attendance of program participants
• Maintaining a supply of towels for member use through washing and drying regularly during shift.
• Assist with other tasks related to Member Services as deemed necessary by the Executive Director and/or the Member Services Director.

Position Hours:

Saturdays 6:15 AM - 12 PM (June)
Sundays 12 PM - 4:15 PM (June)
Change to weekdays for the summer.
Additional hours available in other departments, as well.

Training schedule will vary from posted work schedule.

Please apply on Indeed or in person at 22 Tompkins St. in Cortland. Thank you!

Job Type: Part-time

Pay: $14.20 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Evening shift
• Weekend availability

COVID-19 considerations:
Handwashing and sanitation is strongly encouraged. Staff performs extra cleaning.

Work Location: In person

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